Anna C.
Apple Cash fraud support - Unauthorized charges
I had unauthorized charges hit my Apple Cash account and received notifications for them right away. I immediately called the fraud department, explained what happened, and was clearly upset about the situation. Despite reporting it immediately, my fraud claim was later denied with Apple Cash stating that the charges were “authorized,” even though they occurred in another state and I was not there. I called back and asked for the claim to be reviewed again, provided a detailed explanation of exactly what happened, where I was at the time etc. and my claim was denied a second time, and they refused to provide any explanation. This has been the most frustrating banking experience I’ve ever had. In most cases of fraud, you expect to be reimbursed for unauthorized transactions—this is the first time that hasn’t happened to me. I truly wish I had known this before using Apple Cash so regularly.


