appleexpress.comReviews of appleexpress.com

The delivery driver texted me saying he was downstairs to buzz him in, which is already odd. I told him I would go downstairs to meet him and then he said he wasn’t even there yet and he’d be there in five minutes. Half an hour later there was still no driver and he stopped answering my texts and phone calls. I didn’t get a notification saying the package has been delivered. The driver delivered it to the wrong building address and suite number. Ridiculously bad service from a company that handles people’s goods and personal belongings. If you’re getting a delivery from these guys, don’t expect to get it done with much care or concern.

UPDATED REVIEW: 0/5 If I could give zero stars I would! This company has gone downhill fast; I used to be able to add my tracking number and add delivery instructions. Now it randomly works, but most times I get "wrong postal code" which is BS. They have ZERO support, no contact form, just an email address they NEVER reply to! So the only option is to call them, and wait 2+ hours to speak to an agent! I've called many times wasting my time on hold, told them about the issue, they manually add my instructions, and promise to fix the website and check their emails. NONE of this has changed! How TF do you lie to your customers and run a business this way!?!? Will report them to the company I shop and tell them to stop using this amateur-hour courier company! ORIGINAL REVIEW: 5/5 Apple Express has been delivering packages to me from Temu, AliExpress, etc for many years, as have many other couriers - big and small. This is by far THE BEST courier on the planet! I've had ZERO problems for the hundreds of packages they've delivered to me at various addresses. Their couriers are very friendly, professional, ALWAYS take many proof of delivery photos, and have even called me during a delivery if they have any questions - unlike Canada Post employees who are too lazy and would rather leave a pick-up card instead of making the expected delivery effort. Even their website has clear contact info and they always answer the phone. But the best part about their website is the ease to detail (and accurately in real time) track your package, AND add delivery instructions PLUS view proof of delivery photos! Not even FedEx has the option to update/add delivery instructions... you must submit a support ticket to get someone to call/email back 24-48 hours later to add delivery instructions... how lame is that?! So imo, Apple Express is 1000% a better courier that FedEx AND Can. Post and the BEST COURIER on the planet! Thank you AE for the consistently great service and keep up the great work!

They are a scam. They tagged my order as delivered in Mississauga but no product has been delivered and my address is Etobicoke.

Zero stars. Said they attempted delivery twice but did not. Now they shipped the package all the way back to the sender. Never use this courier.

I gave Apple specific instructions when they contacted me with my buzzer #, deliver to 2nd floor, apt. 211, and give to Joan. They left information on Apple Tracking site that the parcel had been delivered. I stepped out for less that 10 minutes to walk my dog, when I got back, I checked Apple tracking, which said it had been delivered. If they had followed my instructions, they would have brought the parcel from Temu to the 2nd floor, and left it at Apt. 211, or better still, they would have returned the following day with it. Just discovered that Apple Delivery Company delivered my parcel to 367 (a house) rather than 267 (an apartment) but the lady was honest and brought it to me. Now, my problem is that Temu is replacing it with same items, and I feel Apple is responsible so they should pay or return that parcel for free. What is wrong with Apple Delivery, are they in such a hurry that they don't read, or can't read, or are dyslexia, this should not be happening.

Not very happy about their delivery. I was sent a message that they were going to deliver that day but did not and did not attempt to try to deliver after that. The only way that I got delivery was because the company that I bought the items from contacted me to see if I got my order. When I told them I didn’t, they contacted apple express to find out why it wasn’t delivered and then I got my items delivered 2 days later. Very poor company

I ordered two items from a vendor but they were to be delivered by two different distributors. The first item from the other distributor I received on time, no problem. The second for whatever reason was to be handled by Apple Express. After a week of waiting, I noticed through the tracking that my package was being sent back to the vendor. Supposedly my complete address (apartment #) was not included in the shipping information. I contacted Apple Express & provided them with documentation showing that my complete address was listed. The representative feigned ignorance saying the address information was incomplete & instead blamed the vendor. Take it from me & many of the other reviews. Don’t trust your deliveries with this poor excuse of a company. If you see a vendor using them to deliver something, definitely try to get it done through an actually refutable company instead.

I’ll give them 0 star if I could. Attempting to deliver your package at 7am early in the morning and if you didn’t pick up the delivery call immediately, they’ll not even try to deliver the next day and return it straight back to your sender. While on their website, they claim to try to redelivering on the next day which is a completely false statement. Blaming on the sender and not taking any responsibility on fail to deliver your package. Avoid this courier at any cost.