appleexpress.comReviews of appleexpress.com

Ive ordered two separate times from temu, both times used apple express. Both times they never delivered the package. The driver scanned my package and then must of kept it because it never came...two...different...times. apple express is ran by criminals and they employ criminals. DO NOT DEAL WITH THEM.

Absolutely terrible service. They made no effort to contact me re: delivery, and provided useless updates on the status of my product (delivery times ranging from 2pm to 9pm). I left a phone number on my front door, as well as an alternative drop off location in the event that I was not home. I never received a call and my package was returned to the sender. I tried contacting their customer support twice and never received a response. I honestly have never had a more frustrating experience with an order. They have no local warehouses, so if you miss a delivery you have essentially no recourse. I literally couldn't recommend them less.

This company is absolute garbage! Temu needs to stop using them immediately for deliveries. I have called twice because there has been no updates on my order since November 23rd and no movement either. When I called they played telephone saying "I can't hear you, your phone is breaking up" used 2 different phones and same nonsense! I want a refund because this company is a SCAM!!!

My package was supposed to be delivered 4 days ago. After 3 days of it not being delivered, I had to contact them to figure out the problem. It took 3 phone calls over 9 hours to figure out that they couldn’t find my house and never bothered to contact me to sort out this issue, nor the company that shipped the package. They take zero initiative to solve problems or accountability. If I hadn’t contact them several times, I’m not sure what would have happened… if they just hold packages hostage forever or eventually return them to the sender. Regardless, I was able to sort out that the delivery driver couldn’t find my house and they said it would be another two business days to receive it (5 days after it went out for delivery). When I asked why I had to contact them to sort out this issue instead of them contacting me, the “supervisor” got hostile and asked me if I wanted my package to get delivered or not and that she will email the delivery driver again (because that has been effective so far…sarcasm if you couldn’t tell.) It’s now been 4 days and I still don’t have my package. Thankfully they are just delivery drivers and not ambulance drivers. I shop online a lot and no other delivery company has had this issue. Their customer service skills are atrocious, worse than their ability to solve problems. Avoid this “company.”

This is my third package that supposedly was "delivered" then brought to a "place" with no address or phone number to find out where to pick up. This company is clearly a scam and should be looked into for mail theft.

PLEASE contact the company upu order ftom and tell them you eong buy ftom them if they use Apple express. Thus company dumped someone else's delivery(for a different address) with mine and they intentionally make it impossible to contact them. Any company that does not have a publicly listed contact info should not be allowed to operate in Canada. I eill be telling zenni optical, a company I order from regularly that my orders stop today. Im tired of scam companies setting up in Canada

Apple Express left my package in the front foyer of my apartment building, not inside or at my door. They didn’t buzz my number even though it was clearly provided. That foyer is open to the public and my package was stolen shortly after. This isn’t a safe or acceptable way to deliver to apartments. Leaving packages in public areas shows poor judgment and no regard for customer property. Customers deserve better delivery standards, this was careless and completely avoidable

Apple Express will not hold packages, or deliver to a pick up location in cases where the person receiving the package is not home and there is no suitable spot to leave packages. I do not know why DHL e-commerce uses them.