AppFolio Property ManagerReviews of appfolio.com

They lock you into a contract and then, boom, no support. Read for full review. Update: Things are getting worse, it seems we were lied to about the capabilities of the software and it is like a software made in the Stone Age, and support has actually gotten worse, if that is possible. We signed up with appfolio with much back and forth with them wanting to lock us in to a 3 year contract and you are not allowed to demo their software, for very good reason! First off, it is apparent by how their support works, that they are severely understaffed for the amount of calls they get. This is obvious by the way their inconsistent support works. First off when onboarding there is no person to help at all. There are only very poorly made tutorials and videos that test you and it is not only ineffective, it is counter intuitive. I am well versed in using many different systems, executable programs, software, and applications (mobile and other), and their system is incredibly difficult and not user friendly in any way shape or form. I am only writing this review after weeks of no real support. So before you sing up be aware of 1. They are located in the PST time zone mostly and some in the CST. So if you are in the eastern, EST, time zone, good luck! They want to schedule you for appointments when you are leaving work. 2. Support is AI based mostly, fair but not terrible. You can request a chat sometimes, this depends on how you ask the AI chatbot as their stupid system always starts this way, instead of asking first how you want to receive communications, ie, chat, phone call, or email support ticket. Good luck on how many times you have to reword your statements to get the AI chatbot to get the request you want. Getting a phone call is like almost impossible and it is almost never the same day, unless you are in PST maybe?! but I doubt that is the issue as they schedule this way because they are understaffed for the amount of issues that their software causes because of it's non-user friendly software. So far I have had too many issues to leave them all here but mostly can't even use this as property management software, because it can't take online payments for my managed properties, because they don't understand how their own system works or how to fix it. So, I would highly suggest that you go elsewhere. I tried Doorloop first and it wasn't great, but way more user friendly than this P.O.S.!

I have been using appfolio for two years. Auto payment has worked fine set to Pay Full Amount. When my rent was raised in 2023 auto payment continued to work. This year my rent was raised and the auto payment took out the old amount. My property manager told me to go back to the portal and make a one time payment of $75. Both transactions resulted in the JUNK FEE of $2.49 so it cost me $4.98 to pay my rent. My property manager said he doesn't know what the problem is other than it is up to me to fix it.

HORRIBLE COMPANY!!!! Don't spend your hard earned money here. Their "CUSTOMER SERVICE" is absolutely ridiculous. There is NO support. The little that they have... you have to schedule on their time. Once you do finally have someone on the phone, oh they can help you with this but you will need to schedule another appointment for that which is weeks away.

Do you like to work with a company that offers support, look elsewhere. No one is home! They want to to use their chat support which only refers you to instructions on use. Very, very disappointing. Someone tried to change my password so I wanted to speak with someone about how to protect our account further. No one is there to help. Scary.

DONT BE SCAMMED BY THIS COMPANY THEY ARE SO BAD THEY USE BOTS TO KEEP THEIR REVIEW RATING ABOVE A 1 STAR READ OTHER REVIEWS ON HERE YOULL SEE WHAT I AM TALKING ABOUT.

I could not set up my account due to a death in the business and the legal issues that followed. That didn't stop Appfolio from billing me nearly $500 per month, refusing to refund me or stop charging me, and asking me to pay them over $1000 to buyout my contract. I paid thousands of dollars with nothing to show for it. Horrible customer service. Carelessness. Don't sign up with them.

This place is a scam along with any other apartment complex that deals with AppFollio. Beware of any place that claims to have one apartment available out of a 50 or more and want you to pay a fee to do a background check on you. They take one apartment and make it the nicest one out of all of them, so,when anyone comes to look at it they are amazed how nice it is and especially how cheap it is. Then when you decide to apply to rent it and pay the $20 to $55 processing fee they will deny you for the smallest reasons possible just to scam everyone who applies for that apartment out of the fee.They don't care if you have a guaranteed income such as Social Security because your disabled, that the government is paying 70% of the rent, that you have a 100% payment history , no derogatory marks, no criminal record or anything else bad on your credit record. They will use back child support from 25 years ago to deny you. The Moral of this comment is; if an apartment looks way to good compared to rest of the whole complex and is super cheap, do not apply to rent it, and definitely don't pay a penny on a processing fee because you're going to be out that money and starting over again. This has happened to me 3 times in 2 weeks. Surprisingly all 3 complexes only had one apartment available, and what shocked me the most after the 3rd time was the fact they all deal with AppFollio.

Love the software, but customer service is HORRIBLE! First you get AI answers that arent' relevant, you sent support requests that go days unanswered. You spend four hours waiting for a person to answer your chat and then they ask a few questions and are offline! Issue not resolved and tenants cannot pay rent!