AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property ManagerReviews of appfolio.com

3.6765 reviews
Internet & Software
70 Castilian Drive, Goleta, California

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AppFolio Property Manager

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

AppFolio Property Manager (appfolio.com) has 765 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: appfolio.com
Website: appfolio.com
Category: Internet & Software
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AppFolio Property Manager reviews

Showing 99 reviews with 4 stars · Clear filters

Brittany
Jul 8, 2020
Great PM software
Great PM software, they are always improving functionality for owners, residents, and our property management team.
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Eugene P.
Jul 8, 2020
Very good product
Very good product. Pricey for small operators like us. Some activities are way over complicated due to the target audience being much larger multi-property, multi-owner operations, which we are not. When you leave a well thought out suggestion for improvement and you never hear anything back, you feel slighted. Most support requests are promptly responded to. Could not do my job without this or a similar product. Have not priced a competitor since going with Appfolio.
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Jennings
Jul 7, 2020
Reports are easy to use
Reports are easy to use, comprehensive and the customer service is extremely prompt
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Miriam
Jul 7, 2020
I think this is a great Property…
I think this is a great Property Management Software and has made strides towards becoming a better accounting software
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Paul
Jul 7, 2020
Overall pretty good
Overall, Appfolio is a good management software program. There are areas that need improvement, and how fast the improvements are addressed and created could definitely be faster.
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Eric
Jul 7, 2020
You just need some work on your…
You just need some work on your accounting and bank reconciliation.
Response from AppFolio Property ManagerJul 8, 2020
Thank you for the feedback, Eric. We will forward this feedback to our Product Team and we would love to hear more. If you have specifics around accounting features that you would like to share further, please share to our Product Suggestions Board via the Help & Training link in your database, as our Product Team would love to review further. Thank you!
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JJ
Jul 7, 2020
When I found out that Appfolio was…
When I found out that Appfolio was initially created to organize files for law offices, I thought that explained a lot of the issues I had with it. It is very good at organizing people, files, and data, but some of the property management specific tasks give it trouble. There are a lot of tasks, especially involving lease renewals that take a very long time, and things I would expect to auto-populate like late fees, or changes in parking rent, need to be entered manually. Also, it does not seem like the accounting portion of the software was designed for/by accountants. My office manager is always bringing up journal entries, and reconciliation issues.
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Blake
Jul 7, 2020
Heading Down
Overall, we love Appfolio. However, the client support has grown weaker as your company has grown. I would also like to see open API's
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