AppFolio Property ManagerReviews of appfolio.com

The software is excellent! It meets all our expectations. The support is lacking due to the lag time of return calls and not being able to talk to a person in a reasonable time span. The lack of human connect is the missing piece of the puzzle! P.S. The sales line is always answered within a few rings. I have not been able to reach anyone on the help line a number of months.

Not accounting friendly. Doesn't have options to search by amounts etc., like other accounting programs do. Messes up the books if a property changes the bank account. But it's a very good property management program, just needs some improvements.

I wish they'd listen a bit more to the requests of clients, and implement those into the program. Everyone else's feedback is that AppFolio is also difficult to work with as far as integration. The "activity" function isn't helpful with the way our company is set up, and we'd much prefer an opportunity to create "checklists" like the Letters function.

There are 2 major things with Appfolio that cause me great frustration. The first is the ability to enter 1 single receipt that has multiple G/L coding. Each G/L code on the receipt has to be entered as a separate receivable. If you make an error in the entry you cannot edit the receipt, you have to delete it and start over. There is to much room for errors for this type of data entry. The second is the ability to transfer a tenant from 1 property/unit to another. First you have to move the tenant out including closing their security deposit account. Then you have to re-enter their data as a new tenant with a new security deposit. Oh yeah and the tenant history does not follow the tenant. You have to go to their old file to look up any information you may need. Again not a practical use of time. I am from the old school of I DO NOT LIKE TO DO THINGS TWICE!!! And I feel that i am constantly doing that. But, in general for other reasons i do like using Appfolio.

Support is very slow to respond and there is no phone support without an appointment. To me these are issues! When I need support I did not have to make an appointment to run into the issue and sometimes there are many others waiting besides me such as clients, tenants, auditors but that doesn't seem to matter.

Personally I really love the software platform. We searched for a long time to find a software that best fit our needs. AppFolio has been that solution. My only complaint is that after we exceeded our first 90 days, the customer service in regards to support tickets went downhill. I have submitted two work orders in regards to a technical issue that I could not find a help article on. Neither work order has been truly responded to. I submitted the first one a week ago. I truly hope this is just a fluke with this particular issue and is not a consistent problem.

Great for property management. Only fair for accounting. Failing miserably on customer service.

I have had a property management company handling my rental home out of state for almost 2 years. I was getting the monthly emails with a link to the Owner's Portal to view my online statements every month until last October 2016. I realized in December that I hadn't received an email for 2 months, so I tried to log in with the same user name and password I've been using all along, and kept getting locked out because my password wasn't right. I have been clicking on the "Forgot Password" link and requesting an email to reset it and nothing is being sent to me. Not my inbox or my junk email. I have contacted the property management company twice now, the first time in December, to which I was told that the appfolio folk told her to tell me to make sure I'm using the correct email address and click the appfolio link........I'm not stupid, I promise, I'm doing it right. This is the response I got from my property manager: " Apparently our software company won't work directly with owners for security reasons. Below is the reply I received. > After reviewing our service portal, it does not appear any emails have been sent since 12/08. Which means that there has not been requested an email to reset their password. > Please make sure your owner is using the correct email and URL address and select forgot password from this page below." So, I can't access my owner's statements through the portal, I can't reset my password because the email link is going to god only knows where, and my property manager says they don't know how to fix the problem. Ridiculous that I, as an owner, can't contact Appfolio to see if they can help me with this issue. I can't wait to sell this home in the spring and be done with the whole thing. I will tell other homeowners to beware of any property management company using Appfolio software because if you have an issue resetting your password, you better hope someone in the office can figure it out because you certainly can't get any help from Appfolio directly. 03/09/17 Edited to add: I am happy to report that I did get an email from AppFolio to reset my password, and was able to finally log into my account. I added them to my whitelist in Outlook, and just like that I started getting emails from my property management company. I am living in a rental home at the moment and the property management company I'm leasing from also uses Appfolio and I am now getting emails from them as well. I would like to say thank you for the quick response from the AppFolio team to resolve the issue. I think it would be great to have an easier way to get help directly from AppFolio perhaps by email or chat but knowing the expense of additional employees may not be feasible at this time, then training of staff at companies who use the software might be more prudent. Had I not posted this review, I wouldn't have gotten a resolution because my property management company pretty much threw their hands up in the air and said there was nothing else they could do. I've updated my review to 3 stars. Thanks again, AppFolio.