AppFolio Property ManagerReviews of appfolio.com

If I could rate them with 0 stars, I absolutely would. I have been trying to cancel my service with them because they have the worst customer service ever. Since submitting my request to cancel on 5/1, I have had 3 people confirm the date only to be charged again on 5/1 and told I didn’t respond to their repeated emails asking me to confirm the date over and over (yes I replied and have it time stamped, multiple times I replied). Now they are asking me to confirm if I want to cancel 6/1. I feel like I’m in an episode of Friends - I want to quit the gym! I am absolutely appalled at how horrific this company has become. I’m not sure what changed, but clearly something did, and they could not care less about providing the absolute worst service possible. The battle to cancel continues. Do yourself a favor and do not use this company. This is just the latest in the long list of reasons why they are horrible.

they are useless.. no phone support, no chat support, no help what so ever

AppFolio’s tenant screening system is extremely inaccurate and harmful. It gave my best proven tenants an extremely low score despite being a long‑term, stable tenants with over decades of on‑time rent payments, steady employment history, and no criminal record. Their automated system misrepresents responsible tenants and can cause people with proven rental histories to be denied housing. Landlords relying on this tool may lose excellent tenants because the system does not reflect real‑world reliability or accuracy.

I have had an account with Appfolio since 2012 so that I could more efficiently manage a portfolio of 30 rental properties. With over 10 years experience with them and despite the good technology to manage rental properties from collecting rents online to managing work orders with tenants and vendors, my frustration with their complete lack of customer service is so beyond anything I've experienced that I decided to cut the cord and part ways. You would think that would be an easy termination click. But no. A process that is deeply hidden, arduous to complete, and impossible to close out, took 4 months of ignored emails, delayed communications, and blatant attempts to delay my exit was unbelievable. I have left with zero regard for this company and if you are considering using an online property management service, please go elsewhere and save yourself vast amounts of money and hours of wasted time. You will be well served by not working with Appfolio. They are a disgrace to customer service. There are lots of newer technologies out there so please do your research, read the reviews, and don't sign jup with Appfolio.

No one is home at AppFolio. We are being shunted around by AI who does not understand what we need and keep giving the same canned answers. We sold our business and need help transitioning out. There is no way to run interim 1099's for our clients for 2026 unless we pay $700 a month through the rest of the year. This is insane as we will not need it. I just need to speak with a human who can help us with these issues. The customer service never was very good and I have used it since 2015. They really do not want to hear from you.

It appears to have a bias against older, retired persons. As a user, the application requires a W2 to complete. Later it offers "other" related to child-support, retirement, ect. But the application is not complete, and instructions about NOT Employed suggest you MUST have W2 ready? No contractors? No Retired with plenty of income? Can this get a rental company in trouble for age discrimination?

They never answer the phone or return calls Bad customer service

Their company writes all the checks for our property management company. They use a font so incredibly tiny for printing the date and amount of the check that they cannot be read by my bank’s mobile app and require me to physically go to the bank to deposit any check I receive. This has been brought to their attention many times by property managers, but they say they will not change it unless they have received 100 complaints from property managers and so far they’ve received only 15. Horrible way to run a business.