AppFolio Property ManagerReviews of appfolio.com

This software has some serious flaws and have seen it with two property management companies, where it has extracted monthly rent either in the middle of the month for no known reason or has taken 3 monthly rents at one time. Has caused some people to want to want to break their lease over this. Think twice because the company doesn't have a reason for why its software does this. The excuses are unbelievable, like possibly your own bank pain the property management without your knowing. Well both accounts were attached to credit cards. This one is really good, possibly someone got a hold of your credit card information and did this? Really then who had access to the portal to change this if there's no way for property management to touch what you have sent up. Think twice!

hello, i need someone to help me, I have been trying to cancel my account and have my account be refunded the $660 that was debited without authorization. I do not know what information you need to processed a refund and have my account cancelled. EXTREMELY POOR CUSTOMER SERVICE. I HAVE BEEN TRYING TO HAVE MY ACCOUNT REFUNDED AND CANCELLED AND IN TWO WEEKS NO ONE REACHED OUT TO ME. VERY BAD. DO NOT USE THEM

Appfolio used to be cutting edge but now have fell behind. They have ceased listening to their customers, customers like my company that has been with them from the get go. Recently trying to force feed insurance to our tenant with out consulting us as paying clients. I’m tired of not being able to integrate other helpful software not owned by them. They won’t work with my outside Website developer so that my website works in a fluid manor with my PM software. Instead they want you to buy in to their subpar websites they build. There are many holes in this dam. Buyer beware, I’ve been with them since 2009, this will change soon.

Unacceptable customer service and support. Response times are horrible and solutions are not provided. My team feels like they on their own when there are problems and we have no other choice but to hire independant consultants for the smallest things. They will not consider open API or integrations with other common software that will benefit their customers. I am not sure what is going on with them. We are not happy.

Since signing up with Appfolio in 2010, they've lost their consumer focus - and replaced it with what can best be described as 'Wall Street Arrogance': - selling 'value add' services to our clients without our prior consent - adding a maintenance call center that is a joke and an embarrassment - their suppressed fees feature is a nightmare to use, requiring hours of extra labor to ensure it works - coming out with simple versions of software 'improvements' that don't compare or compete with online alternatives That last point is why I am actively searching to leave Appfolio. Instead of letting me connect Appfolio to Docusign, they develop their own lousy lease writer which noone likes or uses. Instead of letting me connect Appfolio to TenantTurner or other showing softwares, they insist on making us wait for their 'simple' (less powerful) version to come out. Instead of letting me connect my Appfolio to SalesForce or Hubspot or Infusionsoft, they say 'who needs a CRM anyways'? Mind you they use Salesforce to grow Appfolio... but we can manually add new clients versus importing them from our CRM Instead of letting me connect my Appfolio to Podio or Asana or another workflow management software, they say 'use paper checklists, or maintain a dual database' if you want to get your work done with the latest cutting edge software tech. Folks - THIS MATTERS, and means you will spend TONS of extra hours doing labor that could easily be automated otherwise. Instead of letting me connect my Appfolio to Survey Monkey, they make us use a dual data base, and miss the chance to survey our clients. Appfolio surveys us all the time, but apparently we don't deserve to use an integrated survey feature. Instead of letting me connect my Appfolio to PropertyMeld, they want me to use their Model 'T' version of a workorder system. So I went with PropertyMeld, and deactivated the Appfolio maintenance portal so I could replace it with PropertyMeld's portal. We now run far more efficiently - no thanks to Appfolio. I recently used a competing call center to answer our maintenance lines, and received a 'cease and desist' style letter from Appfolio?! They said that 'for the safety of my data', I was to no longer use any 3rd party services!? I shook the tree long and hard and they retracted that statement. A thinly veiled attempt to shut down a competitor. Shameful actually. When Appfolio went public, I told my Stock Broker 'you should buy it, cuz I know it will go up'. Their share price tripled over the past two years, but I refused to buy their stock. Why? I HATE that Wall Street Greed and Arrogance has entered our industry, and refuse to support them. An open source API solves all of the above 'connection' issues, and is what's best for the customer. But Appfolio will not release their API. So folks, before considering moving forward with Appfolio, remember that the folks who play God with your data will decide WHAT improvements to bestow upon us at THEIR leisure. They'll decide what products to sell to our clients WITHOUT our knowledge or consent. I'll leave you with a closing thought - why would Appfolio decide to shut down live support while their share values triple? One would think that escalating share values means they could afford to give us excellent live support... apparently the shareholder is now more important than the customer at Appfolio. Since that's painfully obvious to so many users, why consider becoming a use?

They did away with phone support, no integration with other better applications and now they are trying to solicit my tenants to buy their indurance !!

Customer Service is HORRIBLE. They might as well not have a customer service department, save the money, and pass it on to it's customers. Their FINANCIAL system is a JOKE. It cannot even do a BALANCE SHEET. Please STAY AWAY. Save yourself money and AGGRAVATION!

CUSTOMER SERVICE NOT GOOD I just finished with uploading all my info into the system that part was great but now I find out they do not have phone support as they told me when I was signing up. The support is very min. So we have this new system but all they want to do is tell us to email them. After less then a week I am going to cancel this.