AppFolio Property ManagerReviews of appfolio.com

I'm a current Appfolio customer though I'll be looking to switch asap. For the most part Appfolio does a decent job, however there are instances where they do something really idiotic and refuse to fix the issue or at least provide a workaround. For example I just bought a building that closed 3 days ago (dec 30). I was entering in the new building and tenants and appfolio decides to automatically charge December's full rent. There is no point to that, if I need to charge one day of rent then I'd do it manually. Contact customer support and their response is I have to manually reverse all the automatic charges, which is about 100 different charges. Who has time for that? Also, takes them a day to send a response. Update. Had a scheduled phone call with appfolio today and they completely blew me off. Maybe they are upset about this review..only thing I know is this company is very disrespectful to their customers.

From the owner perspective (customer of a property manager), this is a terrible UI. My old property manager used Buildium, and that provided significant transparency into all aspects of the property from the owner perspective. Now all I get are monthly PDFs with basic information and no way for me to navigate deeper. Buildim included tenant communication history, real time insight into rent payments, as well as easy visualizations into how the property is doing each quarter. (Update): It appears that I am being reported for sharing that from an investor perspective, you would be unhappy with your property manager using Appfolio. Hmm... This is definitely something easy to fix! Just copy Buildium please!

Charges $23 to pay with card and declines payments made with echeck so your rent ends up late and you get served eviction notices and $120 in returned check fees

Please be advised that this review is from the perspective of the property owner (a customer of the property manager who currently uses AppFolio). 1. The property owner does not have real time access to the general ledger nor individual property ledgers. It limits property owner access to pdf files that must be requested & then uploaded by the property manager. 2. There is a programming glitch that does not allow an individual property ledger to run a negative account balance. For example, when property A incurs an expense greater than the monthly income, the property manager is forced to transfer money from properties B, C & D to cover the expense (a work around for the programming defect). The unnecessary transfers & ledger entries defies basic accounting principles. Gross income/rent for all of the properties should be able to pay large invoices for any of the properties as well as generate a correct profit & loss statement for each of the properties. This software defect is unique to AppFolio. We have other property managers with older technology & do not have this issue. 3. Predictably, property owners cannot call AppFolio for support since we are not the ones paying for the software. Since we knew that this above-stated issue is going to affect many property owners as end users, we opted to call AppFolio, spoke at length about about the programming glitch but never received a response. The glitch in the program has not been fixed at this time.

We were ditched immediately after onboarding and received NO support whatsoever. Our information was ported over incorrectly causing massive accounting errors, owner statments have clerical errors, owners and tenants can't log in or reset passwords. When we call we wait on hold just to put in a support request and have someone email us 2 days later. When we schedule a call they call late and if we can't answer we have no way to call back without putting in another support request and waiting another 48 hours. This has been the worst experience ever and not only for our business but for our owners and tenants as well!

AppFolio does not have good delinquent reports for HOA's and i have asked that they improve this SEVERAL times and they fail to listen to customer. Their delinquent report only filters with amounts that people owe or have credit. The delinquent report does not have a way to filter with DATES!!!!! You cannot run a report for past months to see what members owed you can only run a delinquent report for the current month you are in. This is HORRIBLE!!! Super frustrating! They have other delinquent reports and they also SUCK!! They look very confusing and long. AppFolio needs to learn to listen to customer feedback and make changes that work for the customer as the customers are the ones who use the software on a daily basis.

I am the homeowner. I have two rentals, one is a vacation rental and one is long term. Each managed by different property managers. Both use AppFolio. I have just fired the vacation rental manager mostly due to AppFolio. The system is terrible and not conducive to short term rentals. Property manager insists on it cause it is cheaper then alternatives. I am about to fire the manager handling the long term property. I hired her in June and to this date I have had nothing but trouble logging into owned portal. I am forced to reset password each time, then wait for ever for the reset email, which usually doesn't come. But the real reason I will let her go is the accounting itself. READ MY LIPS! The bugs in the software and inability to log in is the least of my problems with Appfolio. They may know how to do web sites and software, BUT Appfolio KNOWS NOTHING ABOUT ACCOUNTING! They can’t even respond to the accounting issue, only a possible web issue. It is evident that the developers of this product have no actual experience performing the task of property management accounting, let alone any account skills/knowledge. They sell property managers a pretty program and tell them they will save money because now they won’t have to pay for bookkeeping. As an owner, my life is hell with this program and it’s reports. Do not assume that this program is an acceptable alternative to some one with accounting knowledge. In the future, I will inquire about accounting/management software during interview process. If they are using AppFolio I will move on to next option.

This is a total scam. I looked into this to pay my rent online instead of to the communities manager. When I went to the app it said you can pay online with E-Check for Free (1) or Credit or Debit Card (2). After scrolling to the bottom to see what these discrete footnotes are linked to I find: E-check is "free AFTER DISCOUNT".....and to try and insult your intelligence even more #2's footnote says: "A convenience fee will apply to any payments made by Credit or Debit Card." You have got to be kidding me? Who's convenience??? What a joke. I guess I'll continue to walk 5 doors down with my personal check. I didn't even want to inquire how much a "convenience fee" would amount to. Beware of this operation. Just another way of crooks taking advantage of people who aren't aware they're being charged for nothing. Pathetic.