AppFolio Property ManagerReviews of appfolio.com

AppFolio is falling into the same trap that happened with Yardi over a decade ago. Their customer base has become so large that their personal service is lacking to the point that emails are not returned and concerns go unanswered. I give you less than 5 years before another company starts to take significant market share away if things don't change. Adding features without addressing the problems of current features and the needs of current customers is why we, and many others, left Yardi years ago.

I would give the software 5 stars but the support only 1 star. I love the software, but the help menu doesn't match the screens most of the time and the live help doesn't get back to you for days, if at all. And they close out work tickets without resolving the issue.

Generally this is good software. However, the "upgrades" that are made are forced upon the user. What is an upgrade to a developer, can be cumbersome to the end user. I would like to be able to opt in and out of things like scheduling for example in maintenance billing. We don't use it, and it makes you have to scroll more to enter bills. That would be just one example.

Good app if you can get answers to questions you can't find on their "Help" section or by chatting a question.

Generally this is good software. However, the "upgrades" that are made are forced upon the user. What is an upgrade to a developer, can be cumbersome to the end user. I would like to be able to opt in and out of things like scheduling for example in maintenance billing. We don't use it, and it makes you have to scroll more to enter bills. That would be just one example.

Relate 1099, we have too many owners outside the USA, when I ran 1099 Folio they made 1099 instead of 1042 form to these all owners . I need to do it manually and scan and post it to the owner's portal. When I looking the portal I saw1099 to all the international owners, because when I ran 1099, Folio took everybody.

It would be nice if app folio could have a work flow process for helping with apartment turn overs such as a check list of some sort.

Appfolio is a great product. My only real complaint is it is just about impossible to talk to someone if you want or need to. they do get back with you thru email but if you dont understand then you have to keep going back and forth.