AppFolio Property ManagerReviews of appfolio.com

Appfolio customer service SUCKS right now... I need to submit a support request and have not been able to do so. I have tried at intermitting times over the last few weeks to no avail. It always wants you to chat, NO OPTION to submit a support request. NEVER can get anyone to chat, always says that someone will be with you shortly OR that chat is unavailable at this time, try later. I NEED help with a bank reconciliatIon where we deposited money into one bank account (checking) but when we actually took it to the bank, they deposited it into the savings account. I thought that would be no problem, so I made a journal entry to correct, happens that the property that was used in the transaction is no associated with the savings account, SO I NEED APPFOLIO TO HELP ME, NO OTHER WAY TO FIX IT.

it never worked, it sucks, yelp has only 1.5 ratings

I really need to get in contact with a person or a live chat and have been unable to do so. DMD Properties LLC, Willow Run. I have asked to have a bank account enabled and it is still pending. This is an accounting nightmare at the first of the month. The apartment program is great, but if I have a problem, that I cannot solve, it is impossible to get help a live person. Fran Wall Willow Run Apartments

I planned on writing a long scathing review of this company, but I don't want to spend any more time on this. It is truly the worst experience of my real estate career... and that is saying a lot. It was a mess from the beginning. Their support is practically non-existent. My books were screwed up for over 4 months. I lost clients, trust with my landlords, and spent a lot of money on the migration. I had to cuss them out on their voicemail to get a return call after waiting for 10+ days. I had to migrate back to my previous platform. Now Appfolio is threatening me with their cancellation fee. Their rep even told me that I signed a contract but support wasn't included. If you want real support and a company that offers top-notch service, try Propertyware. It does not have all the fancy bells and whistles but its support is unmatched.

I was a previous, long term client of AppFolio, even converting a second company over to their system when I changed companies but now that I am no longer a current customer they will not return calls or get back to me on the simplest request! I absolutely hate how you cannot reach a live person no matter what methods you try. If you have a question of any kind you will sit on hold for LONG periods and eventually be forced to leave a voicemail which will never be returned. Same with emails, there is no point sending one, it will not be replied to. When you are a current customer you can chat with a live agent which is an AWESOME feature but they completely turn their backs to you when you are no longer a customer and unfortunately they house important information that sometimes you will need. I find it very sad and frustrating after so many years of business :(

i have had the same issue 3 years this app is a joke they mark the issue as solved when you log back in also they want to remove the auto pay system as a disabled person this would make rent payments a real problem considering that i get paid the last day i can pay without a penalty what happens if i get sick or cannot get to a bank that day what then the portal is a joke its laughable the service you dont get

Stay away from these people. They cannot deliver what they promised due to issues with their program and now they want to keep charging for a service they cannot deliver as promised. They are good salespeople so beware. It may wind up in court.

Customer service is non existent. The online portal is not user friendly whatsoever-it redirects you over and over again. The robot chat says to email them, the phone system says “we will be with you shortly” and “for immediate assistance you can chat with our customer service online”. After being on hold for an hour, the phone system directed me to leave a message, then hangs up… all while I’m waiting for a human being to get on the chat and all this is after I submitted a simple claim that was not addressed on the HELP section with no response to it. I DO NOT RECOMMEND THEM! If you can’t get a simple answer and can’t trust someone will answer or respond effectively then what is Customer service there for? They’re not..