AppFolio Property ManagerReviews of appfolio.com

I run a rather small property management firm in CT. After many years with RentManager and others, I was thrilled to find appfolio in 2018. They were ahead of the curve. Evolving toward cloud-based software and monthly subscription fees made sense. And fees were reasonable. But their latest money grab is unjustifiable and shameful. We're left with the choice of alienating our tenants and condo unit owners who are signing off of their payment portals to avoid these fees, which is impacting our own efficiencies, or taking those fees on ourselves and seeing dramatic increases in our costs. After all we've done to convince and teach our tenants and unit owners to sign up for online payment these past few years. It's particularly offensive to accounts we've taken on recently, with whom we've contractually agreed must pay this way, and then a month or two later they get hit with these fees as if we've deceived them. We're embarrassed by it, and as such we probably have no choice but to eat it ourselves. We used our first property management software company for the first 14 years we were in business. We used the second for the next 15. We've used appfolio for 5, and now can't wait to change again. Greg

I have used Appfolio for more than 8 years now. Appfolio used to be excellent software with excellent customer service. Since 2020, customer service has gone to the dogs. Since they went public, they don't care about the end user at all. It is 100% money grab, upcharges, junk fees, no answers, and no service. It is terrible and I strongly suggest you look at different software than Appfolio. They lock you into automatic renewals if you don't fully cancel and have zero access to your data at the end date. They also have recently used our databases to reach out directly to our tenants about additional fee collection. So it looks like now, they are controlling and utilizing our own data for their advantage. There are hundreds of very angry Appfolio users that feel held hostage.

Appfolio just pulled a nasty bait and switch on all of its customers and their clients. When we were first started looking to switch software service providers, Appfolio marketed their "free" E-Check services very heavily. Then in their initial meetings to get us started with their product, they continuously urged us to get our clients to sign up for this service. We did this, and now that we have a very high participation rate in the E-Check service, Appfolio is enacting a $2.49 per E-Check charge to all of our clients. Folks, this is the epitome of the classic bait and switch tactic used by scumbags. Switching software providers requires an immense amount of effort and time, and Appfolio knows this. They have us and similar mid-sized clients over a barrel...pay our additional $1.00 per door charge or we're charging your clients for this service. Paying their additional fee would more than double our base software cost. It's ridiculous, and it is beyond WRONG!

Suddenly fees. No thank you

The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.

"All eCheck payments moving forward will have a $2.49 AppFolio transaction fee". No other service I'm aware of charges a service fee for direct bank transfers. This is plain and simple corporate greed.

AppFolio is now charging apartment owners about $2.50 per month per unit to withdraw money automatically from our bank accounts. This is bizarre. No other company I've ever dealt with has charged for automatic monthly payments from bank accounts. Time to get rid of AppFolio and go back to mailing checks every month, which my bank will do for free with its bill payment system.

Scum through and through. They have decided to start charging $2.49 for echecks. There is no reason at all to charge a transaction fee for echecks. An echeck is the same as a regular check- they take the money straight out of my bank account. My property manager already pays these scumbags for their tools. Now they want to charge me for the privilege of paying via echeck.