AppFolio Property ManagerReviews of appfolio.com

Like a 15 year old car, you never know what's going to break next and how much it is going to cost. It is surely not dependable.

Bait and switch! They sold me their program based on no fees charged to owners to pay their dues. Now it went from 0 to $2.49 for each transaction! They had the nerve to say the management could cover the fee for $1, which would have been sort of okay but they want to charge a $1 for all doors, even if they do not use the payment portal! That means my expenses would double!! This company has gone downhill, they used to offer great customer service and as of late you cannot get a hold of anyone, crappy customer service, price hikes and now charging my owners to simply pay their dues, avoid at all costs if you can, I am stuck in my contract with them for another year but will certainly be changing as soon as it is up!

Bait and Switch. Baited us to pay for their property management system, amazing customer service support, offering our tenants free e-check and then going from zero to over $2 per echeck, zero customer service and a system that is not superior ... this should be against the law.

Landlord says this was free but now Appfolio not the landlord went from offering a no fee ach check option to charging $2.49 for every ach, more than any other company out there. Seems like Appfolio is just changing the deal and now there is no way to pay on line without fee. See their stock went flying up - just a money grab by Appfolio for no extra

Wouldn't Recommend We've overall been happy with Appfolio, but with their decision to charge our tenants $2.49 (from free) for EFT payments and how they rolled this out is frustrating. Appfolio spent a lot of time offering training on how to get tenants signed up for their portal, and how to "sell" the (then) free EFT payment option. Now, tenants either have to pay $2.49 for every EFT payment they make, or as the property owner, we can pay $1/door (regardless if the tenant has the portal active; regardless if they actually use EFT payment option) and it'll remain free to the tenant. Appfolio has a large community forum for its users, and there are MANY property managers who have left Appfolio over this. This is simply a money grab for a now publically traded company. The forum has talk of a class action. It's been a nightmare. We have 1200 doors and they didn't blink an eye when we told them we were looking for other options. Same for a few commenters on the forum who have over 10k doors. They don't care how long you've been with them, or the number of doors you have. Separately, Appfolio's customer support is lacking. Chat or opening a ticket are the only options, and the chat feature is rarely an option. We are looking to move to either Buildium or Rentvine. The AF community forum has many AF customers moving to those software options.

Suddenly we now have a mandatory transaction fee? Greedy landlords and now another greedy company to deal with. I'm going to look into other ways to pay rent. I'll go back to writing a check every month if I can. What a joke of a company.

I just wanted jump on the bandwagon of disgruntled tenants being charged a fee for a simple bank withdrawal. My landlord can now cash a check each month. I hope AppFolio loses a bunch of customers over this money grab.

Now there is absolutely no way to pay without an additional fee. You know what that is called? THEFT! Pay your own operating costs you scumbags.