AppFolio Property ManagerReviews of appfolio.com

Charging $2.49 for ACH payments is this company’s way of making money off the tenant on top of the money they make off the management company. Rip off!

charging families to PAY BILLS!? This is outrageous! There is no fee to transfer money via ach and they are force placing fee of 2.49 to PAY MONEY! They do not have a website with any working human in customer service not phone number to reach to ask questions on what options there are. Landlords that are forcing tenants to use this are charging US to pay the landlord money!!!! This is insane! This company has a black eye allowing landlords to bill us to pay the landlord- should be paid by landlord for their "convenience". Reported to the FTC for violating federal laws and hiding behind chat bot customer service. DO NOT USE !

Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368

AppFolio changes terms in the middle of contract periods, refuses to honor its contracts, and is not ethical. We used AppFolio from 2019 to 2023. From using our data as a marketing database to changes in the middle of the contract term I recommend you try anywhere else. AppFolio contacted our tenants, owners, and vendors solicitating services to them directly. Some of these directly competed with our service offerings. We notified AppFolio in July that we were terminating our contract instead of renewing due to their unethical behavior and violations of the contract for service. Even after providing, email, certified letter, and getting confirmation it was received they are continuing to withdraw payments. In summation, I have yet to find a worse company to partner with!

Appfolio was a clear leader in the association market space. We were with them for over 5 years. We were not only a user of the product, but we also participated in several software forums to identify improvements. To say we were all in is an understatement. Two major concerns...First, they pushed for over a year to work and get our customers to use the online portal to the maximum extent possible. We agreed with this and saw the value. We had a 93% participation rate. Unfortunately, the real goal was to get uses to make their payments through the system. What was FREE (ACH payments) was now going to cost our customers $2.49/per transaction. IT IS A FREE service. The banks do not charge for this. After numerous request for a call and finally contacting the president of the company through linkedin we were contacted. It was clear to us and in our opinion we saw this as a money grab. Just do the math...3000 customers all paying by ACH x $2.49 per month. That moves the needle quick! Second, the real nightmare began about a year and half ago when we attempted to seek assistance from their customer service. We found it astonishingly difficult to get in touch with anyone by phone (they do not answer), you have to send in an email or chat. When you get a response the level of incompetence is staggering. It became apparent that the support staff lacked the basic knowledge needed to address even the most straightforward issues. Sadly, the company seems to have a deliberate strategy of dodging responsibility and evading customer inquiries. Emails go unanswered for days (auto response is not a response), and when you do get a response, it's a generic and unhelpful message that does nothing to resolve the problem at hand. What should take 10 -15 minutes to resolve takes weeks. It's clear that Appfolio is more interested in making a quick sale than in providing a functional product or offering remotely adequate customer support in our opinion. The misleading intentions behind their software and the utter disregard for customer satisfaction are unacceptable and unprofessional. We would strongly advise anyone considering this software to think twice and explore more reliable and customer-focused alternatives. Save yourself the frustration, headache and customers money.

From a landlord perspective I hate AppFolio. I've had multiple property managers using this software and they are unable to provide useful statements when God forbid someone pays rent early. Prepaid rents seem to be a huge problem for the property managers using AppFolio. My experience is only from a landlord perspective.

Customer service and support we should have an option for "negative star" They need to reevaluate their hired service help, and support help, better train your people and better motivate your support/service team. otherwise, i dont care how big you are , the fall is harder and faster.

Appfolio is the software used by our development's management company to manage all its functions. Appfolio HAS NO SEARCH ENGINE. Homeowners cannot find relevant forms. They are hidden under misleading titles on the site and require numerous clicks to retrieve. I am pressing the management company to dump Appfolio.