AppFolio Property ManagerReviews of appfolio.com

We have been using AppFolio for property management, but our experience took a downturn when they abruptly stopped allowing credit card payments from tenants with no prior warning. This sudden change disrupted our operations and inconvenienced our tenants who relied on this payment method. The lack of communication and support from AppFolio was very disappointing, leaving us scrambling for alternatives. A reliable payment processing feature is crucial in property management, and AppFolio's failure to maintain this service has us reconsidering our options. We expected better from a company that markets itself as a comprehensive property management solution.

My former property manager refunded my deposit through AppFolio almost a month ago and they aren’t releasing the funds to my bank account. I’ve contacted them several times and they refuse to give me any details about the issue and won’t release the funds to my bank account. If you make payments through their portal, I’d recommend using a credit card so at least you have the ability to dispute payment issues with your credit card company.

Used to be great. Then they added fees to process rent payments. Then they rolled out a new payment processor that is requiring business name changes (why not just change the coding instead, idk). They were great for over a decade. Now they don't seem to be able to find a solution for their customers.

Absolute garbage company. Their cheap poorly constructed software has double charged my bank account 2 times, holding my money hostage over a long weekend. Zero customer support and good luck getting your boomer landlord to fix any problems with the app software.

My HOA company uses this software. My HOA company manually has overcharged me twice in 6th months. They agree to the overcharge but they say they can’t refund me due to Appfolio. I tried to contact Appfolio to see if they could contact my HOA and train them how to refund an erroneous charge. It was near impossible to find contact info and then when I did, they did not respond. If they don’t have a refund option as a payment platform, this platform is useless. They definitely do not have customer service for end users.

Everybody knows the fake reviews here is the 5 stars rating reviews from AppFolio's foot soldiers.

This is kind of a horrible company. I sent them an inquiry to partner with them, which they took forever to respond only to tell me that basically they didn’t have time for the on boarding and I wasn’t important enough lol. Don’t use them

They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.