ApparelbusReviews of apparelbus.com

Their website claims "We promise to provide customers with the best online shopping experience and services." and their e-mail stated "If you have any questions or need assistance, please feel free to reach out to our friendly support team. We’re here to help you get your order moving in no time!" I tried every contact method they offer. Their 800 number claims they are closed when the website claims they're open. The local number goes to voice mail. E-mails and text messages go unanswered and their LIVE CHAT isn't even a live chat- it's a place to write a message and they'll get back to shortly? They never got back to me. Contacting them wouldn't have even been necessary but they have a policy that is not made known to you when you're purchasing that you can't ship to an address other than your billing address. This has been the biggest online shopping mistake I have ever experienced. They put my order on hold and refuse to ship it but they processed my payment right away. Save yourself the headaches and stress and do not purchase anything from this company.

This is the only company I have ever "tried" to do business with that refuses to send their product to a shipping address that doesn't match the billing address. Absurd.

**edited to add this after their response here (but not to my email, phone message or text message)...they don't answer the phone so the response here is literally just them doing PR work.** Crazy that this company has left it's workflow set up to request reviews. They sent the wrong products, don't answer email, phone, text or socials. Consider it a full gamble if you order from them. I will be doing a charge back from my bank for the products that were not received.

Wow! What a SCAM! Ordered a ton of sweatshirts for a big mental health awareness event because they had reasonable pricing AND a return policy should I not need the entire order. When I was ready to return some items, the website says you need a return approval to send the merchandise back. I emailed them for WEEKS, at least 4 or 5 times. Called their phone number daily (no answer, left several voicemails). ZERO response. I assumed I was scammed at that point and given it was around the holidays and I had no use for the sizes, I donated the sweatshirts instead. MONTHS LATER, Jason, from customer experience, called me back pretending hed be happy to help me w my return. He told me their server went down (huh? even if it did, what does the server have to do w voicemails?) When I told him I no longer had the items and how I tried reaching out to them on more than 10 occasions, including through my credit card company, he told me it was my fault. I made it clear to Jason both myself and all my clients would never be a customer again, and am making sure no one else has this poor of an experience. there are so many better places to order from with the same stock!

CUSTOMER SERVICE IS JUST AWFUL. I'VE BEEN TRYING TO RETURN AND RECEIVE A REFUND FOR SHIRTS I BOUGHT SINCE THE DAY I RECEIVED THEM 5 DAYS AGO. CALLS, EMAILS, SITE-BASED CHAT...NO ACTION. AT THIS POINT I'M SEEKING ALTERNATIVE SOLUTIONS.

The prices are great, but like the saying goes....you get what you pay for. The customer service is HORRIBLE! I have called, texted, emailed and tried to do the live chat and no one is answering or responding to me. I have items missing from my order. Not cool.

If I could give 0 "stars", I would have!! First, the coat I ordered was huge in the body and right in the arms. It was not going to work for me. I tried the text message to reach out, for a return, no response. Then I emailed them. I received an email back saying I would be assigned a customer support person!!! After about 6 days with no response, I called. There was no answer. But my phone rang back a minute later, and it was a representative asking if I just called. I told him my issue with the coat. He said I would have to pay for the return, fine, ok. He said I would receive an email in the next day that would include a return address . Three days later still nothing!! Awful product, awful company! I highly discourage any transactions with this company! Apparelbus, ugh!

No he recibido nada