ApparelbusReviews of apparelbus.com

Shipping takes forever. I’ve emailed them to tell them the order will arrive too late after advertising 10/1 and it is now 10/3 and still haven’t gotten not 1 of my 4 packages. No response from them.

Be careful on their website. I ordered 500 dollars worth of shirts and they sent polyester for 15 of the 60 approx. shirts. I asked them to exchange them and instead they charged me a 15% restocking fee then issued a refund.

My order arrived and was embroidered incorrectly, and it's been impossible to reach someone to get it fixed. Just wasted thousands of dollars on product I can't use. Will never buy from this company again.

So far, the products themselves have been great, but unfortunately the customer service has been extremely disappointing. I’ve been trying to complete a simple return for nearly two weeks and have been given the runaround the entire time. I’ve contacted the company multiple times and still have not received the return shipping labels or a clear resolution. I’ve already placed another order for the correct items, so I’m simply trying to return the incorrect ones and receive my refund. This should not take two weeks and repeated follow-ups to resolve. Great products, but the return process and customer service need serious improvement.

Wrong shirt sent, have emailed customer service multiple times without response.

Took 3 days to even initially process my order. Then it was sent to the secondary supplier, who did not touch my order for another 3 days. Being 6 days with no movement, I reached out to cancel the order. I tried contacting them for 3 hours during their posted business hours, with no answer. I chatted, texted, emailed, and called from 7am to 10am on a Monday. I verified their hours with Google Business and their own website. No response, and the lines all said they were closed. When they finally responded after 10:30am, they said they couldn't cancel the order. And of course, my strong attempts to cancel lead them to generating the shipping label immediately after, but still the items were not shipped until ANOTHER 3 days later. ApparelBus was meanwhile untruthful about their customer service being inadvertently closed saying they had "heavy call volume and sometimes we miss." Their phone lines went immediately to a "sorry we are closed" voicemail all morning even though I called from 2 different phone lines, and the chats, emails, and texts were unresponsive and/or gave "we're closed" responses. After several emails back and forth, they agreed to refund my order, since it didn't ship for 9 days. Another 9 days passed and they had still not refunded my order. I stated I would be going to the BBB and charging back my card. They again agreed to a refund. Days later I checked my statement and they refunded me less than half of the order, keeping the shipping costs of $15.00. Extremely unprofessional and disorganized company. Will never be a customer again. They flagged this review as "harmful." I have the call logs, texts, and email chain.

Scam be aware, They provided a fake tracking number that USPS couldn't even recognize, and then after calling them for updates, they provided someone else's UPS tracking number( not USPS this time) that showed an order had been delivered but at a completely different address and state.

I placed an order for over $1000.00 on the 21st of May and the next day I received an email telling me my order is on hold . I run an embroidery Business and order from multiple companies for my blanks . I decided to try this company with my customers approval. We ordered $1000.00 worth of blanks. My customer has her business based in Colorado Springs Colorado and my business is on Dayton Ohio. She paid for the order with her CC and the shipping address was my company. But your company decided to not want to ship to me and is holding the order I've called no less than a dozen times trying to fix this issue amd I finally spoke to someone yesterday and was told your shipping department would return my call before the end of the day yesterday, they have not. I've tried both phone numbers 6 times today and can not reach anyone just voicemail. I want this order either shipped to me or a full refund. This is a time sensitive order and your company based on my experience does not care about their customers nor can we get an actual return call. I have emailed repeatedly and no response except the canned email saying the order is being held . This is a very poor business practice. Id like a reply ASAP. I will be contacting the Better Business Bureau immediately after this is posted