Anna
Issues with doctors and staff
Unfortunately I had issues with both the doctors and the customer service team. The former bumped up my prescription too early and did not share advice for how to handle the retinoid (my new dermatologist shared that this was very surprising). This resulted in a bad reaction with my eyes in which they were very red, swollen, and itchy (even though I was applying the product far from the orbital bone). I shared this with the customer service team and said that I didn’t know what to do since I wasn’t applying the product to my eyes. They responded repeatedly with “do not apply to the eye area.” It was evident that they were not listening to my issue, which is concerning considering they’re working with medications. I found better information on my own through Reddit, which clarified that the medication can cause issues with the eyes and eyelids. This was disconcerting. Overall not a good experience!
Response from ApostropheFeb 3, 2023
Hi Anna! Thank you for taking the time to share your experience with us so far and we are sorry to hear this! Please be sure to send us a message so we can work together to make this right. We do provide medicaiton guides that include information on how to ease into treatment, this is included in the consultation. We will keep an eye out for your message!



