Apollo NeuroReviews of apolloneuro.com

Response from Apollo NeuroFeb 19, 2026

Hi Steve, I’m really sorry to hear about your experience — especially with the delays around both the app issue and your refund. That’s understandably frustrating. If there was a confirmed app-related problem, you should not have had to wait weeks for acknowledgment, and once a return is received, refunds should be processed within the stated timeframe. Three weeks after the device was sent back is longer than expected, and I completely understand your concern. We don’t make excuses for delays, and this is not the experience we aim to provide. I would genuinely like to have this reviewed immediately to confirm the return status and ensure your refund is processed without further delay. Please send us your order number (or reference your most recent support ticket), and we’ll escalate this right away to get you a clear update and resolution. Warm regards, Customer Support Team

Response from Apollo NeuroFeb 19, 2026

Hi Shilpen, I’m really sorry this has been your experience. I completely understand why this would feel frustrating and unfair from your perspective. Our return window is calculated from the original delivery date, as outlined in our policy. When a device is confirmed defective, we issue a replacement under warranty, but that does not automatically reset the refund period. That said, we never want a customer to feel that they didn’t have a fair opportunity to try a properly functioning unit. If there were extended delays in receiving your replacement, that’s something we would absolutely want to review carefully. Situations involving defective products and long replacement timelines deserve a thorough, case-by-case evaluation. We’d genuinely appreciate the opportunity to take another look at your order history and the full timeline. If you’re open to it, please share your order number or most recent ticket reference so we can escalate this and ensure everything was handled appropriately. Warm regards, Customer Support Team

Response from Apollo NeuroFeb 19, 2026

Hi Ethan, Thank you so much for the thoughtful review. We really appreciate you taking the time to share both the positives and your concerns. We’re glad to hear the device is performing well for you, especially in productivity mode, and that the battery life has met your expectations. That kind of real-world feedback is incredibly helpful. We also understand your perspective on subscriptions. Feedback like yours is valuable and helps us continue evaluating how we structure features and membership options. Thank you again for giving Apollo a try and for sharing such balanced input. It truly means a lot. Warm regards, Customer Support Team

Response from Apollo NeuroFeb 19, 2026

Hello, I’m sorry to hear that this has been your experience. I understand why that would feel unfair. Our refund window is typically calculated from the original delivery date, as outlined in our return policy. That said, when a device is confirmed defective and a replacement is issued, we absolutely want to make sure the overall experience is handled reasonably and in good faith. It’s never our intention for a customer to feel penalized for receiving a faulty unit. Situations like this are reviewed case by case, especially when there are delays involved in receiving a working replacement. If you’re open to it, please share your order number or most recent support ticket so we can take another look at the full timeline and ensure everything was evaluated properly. We’d like the opportunity to review this thoroughly and make sure the right decision was made. Warm regards, Customer Support Team

Response from Apollo NeuroOct 13, 2026

Thank you, Nona, and our apologies for the very delayed reply! We're so glad Apollo has supported you for 3+ years, and clipping it to your collar or pocket is a great way to wear it. We appreciate you sharing your perspective. — The Apollo Neuro Team

Response from Apollo NeuroJan 12, 2026

We’re sorry to hear that your experience with Apollo didn't meet your expectations. Your feedback is incredibly important to us, and we appreciate you sharing it. Could you please provide your contact details? We’d like to reach out personally to share some tips on how to get the best results from your device.

Response from Apollo NeuroOct 13, 2026

We apologize for our delayed response, and thank you for sharing your honest experience after 2.5 years. We're sorry Apollo hasn't felt worthwhile for you. If you'd like help finding Vibes or settings that work better for you, please reach us at [email protected]. — The Apollo Neuro Team

Response from Apollo NeuroJan 8, 2026

Hi Allison! Thank you for sharing this feedback with us. It's important to keep in mind that batteries in handheld devices are typically rated to have a life of 2 years; however, this does depend on usage patterns and care for your device, as we have users who have had their Gen 1 Apollo since its release. We offer free replacements within the year if needed, and special discounts for those outside of the warranty. I'd be happy to review your case to see what other options we can offer to help you continue helping you with sleep.