Apollo ModaReviews of apollomoda.com

Response from Apollo ModaDec 16, 2023

Thank you for your feedback. We apologize if our return policy did not align with your expectations. We maintain a 30-day return policy for unworn items to ensure all our customers receive pristine and unused products. We understand that you wished to return worn shoes outside of this 30-day window. While we strive to accommodate our customers' needs, we must adhere to these guidelines to maintain fairness and quality standards. We appreciate your understanding and are always here to discuss any concerns or suggestions you may have to improve your experience with us.

Response from Apollo ModaNov 26, 2023

Dear Bert, Thank you for reaching out to us and bringing this matter to our attention. I'm sorry to hear that you haven't received your refund yet. I want to assure you that your refund has been processed from our end. However, please note that it typically takes about 2-3 business days for the refunded amount to appear in your bank account. This delay is due to the processing times of banks and financial institutions, which are beyond our control. If you still do not see the refund in your account after this period, I encourage you to contact us directly or reach out to your bank for further clarification. We appreciate your patience and understanding in this matter and are committed to ensuring your satisfaction. Warm regards, Faz Ljutic CEO Apollo Moda