Apex Web StudiosReviews of apexwebstudios.net

Response from Apex Web StudiosJun 7, 2024

Dear Maria, Thank you for sharing your experience with us. We sincerely apologize for any initial delay you experienced. We're glad our manager could assist promptly and ensure your satisfaction. Customer satisfaction is our top priority, and we're grateful for your understanding. It's terrific that our designers were patient and creative throughout the process. We truly appreciate your kind words about our customer service. Please don't hesitate to reach out if you have any further questions or need assistance. Warm regards, Team Apex Web Studios

Response from Apex Web StudiosJun 7, 2024

Dear Kimberly, Thank you for choosing Apex Web Studios and for your kind words about Bryce Walker. We're thrilled you're pleased with your website and Bryce's service. If you need further assistance or have any questions, don't hesitate to reach out. We appreciate your support! Best regards, Team Apex Web Studios

Response from Apex Web StudiosMay 16, 2024

Dear Seema Mehta, Thank you immensely for your heartfelt words and for entrusting us with the opportunity to bring your vision to life! We're truly delighted to hear that Kabir's communication skills in both Hindi and English played a significant role in making the process comfortable and enjoyable for you. Ensuring that we capture and translate your dreams into reality is our utmost priority, and we're thrilled to hear that we were able to do just that. Your satisfaction is what drives us, and we're overjoyed to know that we could keep in touch throughout the journey, making adjustments until we reached the perfect design for your logo. We share your excitement about seeing your logo come to life and your beautiful business cards being printed! It's truly a rewarding experience for us to be a part of your journey towards establishing your brand identity. Thank you once again for your patience, support, and kind wishes. We are grateful for the opportunity to work with you and are dedicated to your continued success. Warm regards, Team Apex Web Studios

Response from Apex Web StudiosMay 16, 2024

Dear valued customer, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our services and that you find us very responsive. We're delighted to hear that you've consistently been satisfied with our services. Your satisfaction is our top priority, and we're committed to maintaining the high standard of service that you've come to expect from us. Thank you once again for your feedback and for choosing us for your needs. Should you ever require any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Warm regards, Team Apex Web Studios

Response from Apex Web StudiosMay 16, 2024

Thank you immensely for taking the time to share your experience with Apex Web Studios! We are thrilled to hear that you had such a positive and satisfying journey with us, particularly with our logo design service. Daniel is indeed an integral part of our team, and we're delighted to hear that his dedication and creativity contributed to exceeding your expectations. It's wonderful to know that he was able to bring your vision to life with such precision and attention to detail. We'll make sure to pass along your appreciation to him and the rest of the team. Thank you once again for entrusting us with your project and for recommending our services. Should you need any further assistance or have future projects in mind, please don't hesitate to reach out. We're here to help! Warm regards, Team Apex Web Studios

Response from Apex Web StudiosApr 30, 2024

Dear Kevin, Thank you for sharing your journey with us and for trusting Apex Web Studios to assist you in establishing and promoting your business. We're thrilled to hear that our collaboration proved transformative for you. Navigating the transition from a DIY approach to seeking external guidance can indeed be a significant step, and we're honored that you chose us to be part of this journey. It's gratifying to know that our team, led by Mark Cooper, provided unwavering support and accessibility throughout the process, ensuring that your vision was authentically captured in your website. Receiving unsolicited feedback from colleagues affirming the impact and engagement of your new website is truly gratifying. It's a testament to the effectiveness of our collaborative efforts in communicating your services and values to your target audience. Thank you once again for choosing Apex Web Studios. We're excited to continue supporting you as you chart your path toward greater success. Warm regards, Team Apex Web Studios

Response from Apex Web StudiosApr 30, 2024

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with our logo design services at Apex. Delivering not just one, but four professional logos that exceeded your expectations within the promised timeframe is something we always strive for. We're especially pleased to hear that Daniel, our Senior Tech Project Coordinator, provided excellent communication and attentive support throughout the process. Ensuring that your design preferences were understood and flawlessly executed is always our top priority, and we're delighted that Daniel was able to make you feel completely at ease. Once again, thank you for choosing Apex for your logo design needs, and we look forward to the opportunity to work with you again in the future. Warm regards, Apex Design Team www.apexwebstudios.net

Response from Apex Web StudiosApr 5, 2024

To all the people who are interested in both sides of the story, We came in contact with Mr. Guru in November, they had highly technical requirements but unfortunately did not have the budget to support those requirements. As we do for all of our clients we tried to accommodate the requirements within their desired budget but we were very clear that the hosting and maintenance charges are not included in this cost and this was mentioned clearly in the proposal we sent them. They agreed to the proposal and requested that they will only pay half the amount upfront and the remainder once we have successfully established their product API connection and completed all functionalities. Once again, we agreed since we were promised a long term relationship by the client. On 15th December the project manager Rohit(mentioned in the review) informed Mr. Jashua Swack(the person who is posting the review) that all the functionalities have been completed and we would only require a plugin to establish the API connection. The cost of the plugin was $65(One-Time) which was to be purchased directly from the platform which offered the plugin. Rohit tried to ensure the client if the plugin doesn't perform according to the expectation of the client the company will be happy to refund the amount of the plugin. Upon hearing this not only did Mr. Joshua Swack started shouting that the company was trying to upsell him he went on to say that since Rohit is Indian he is incapable of handling this project and he speaks over you and down on you. Rohit is one of our best project managers and none of the clients have ever had the same concern with him. Instead of arguing on this matter, the company believed that it was more important to do the job, therefore Steve Turner was assigned to the project by the company so that the client would not have any issues. Fast Forward to Yesterday, the project was fully completed by Apex Web Studios according to the requirements of the client. Since the client had more than 7000+ products we requested them to share their server with us since we cannot upload all the products on our staging server. The client then started yelling and shouting again that you guys are trying to upsell us, even though it was clearly mentioned in the pre-sale call and the proposal shared with them in November that hosting and maintenance charges would be separate (if you want those service from Apex) otherwise the client was free to choose their own server. The client then insisted on speaking to Rohit again, when Rohit explained everything to them, they had no answer and just kept saying that you are going back on your words. Even though we have the initial call recording and proposal in which everything is mentioned. When we mentioned this repeatedly, they Hung up the call and posted this review. Conclusion: Defaming Rohit even after he did not do anything and he was removed from the project just to make the client comfortable is completely wrong. Saying that we went over the proposal when the 2 guys Mr. Guru and Joshua Swack from Forever Furniture are the ones who are going over the Proposal. Classic example of people defaming a company when they are the ones who are wrong! WE HAVE CALL RECORDINGS, DOCUMENTS & EMAILS OF EVERYTHING MENTIONED ABOVE!