AOVO OfficialReviews of aovostore.com

Broke after few weeks and ignoring emails and won’t solve the problem terribly the worst company and scooters

DO NOT BUY OF THIS COMPANY! LIARS & THIEVES! Worst coming I have even know! Brought a scooter which arrived in October! Within 4 uses the battery broke, eventually they replaced a part after a month of waiting for responses & delivery that part didn’t work the issue was still there! I contacted and another month later we finally received a new battery! Worked for a day!!! Again I messaged did all they told me to do including taking the cover off the battery so they could check (which I then disposed of for safety reasons) they replaced (again weeks later) the scooter went not even 40 yards down the road and the battery packed in again!!!! I’ve been messaging and messaging. They keep repeating themselves asking me to do the same thing want me to send videos of all 3 batteries (despite me telling them I had to dispose of the one for safety reasons!) then say they never told me to take the casing off even though I have the emails! They claim they will have it returned and repair but I have to cover costs! Absolutely not! We owned the scooter less then 3 weeks and had problems none stop! I asked for a 50% refund and I will have the school fixed in England and they ignore or ask for the same videos I’ve already sent!!!! I am absolutely disgusted by this company! Nearly £300 I have wasted for f*%# all when I have a newborn baby and 2 other children my money could have been spent better else where! I will make sure this is known on any site possible to ensure people do not make the same mistake as me!!!!!! STAY THE F*%# AWAY!!!!

Stay well clear, scooter stopped working within warranty period, they sent new battery, then would not charge. After a few emails back and forth, they admitted a fault and paid for it to go and be repaired. The scooter then returned with same fault and still wouldn't work. Have asked for replacement or refund only to be told that parts will wear out in time and hope I understand. I am going to have ask for charge back through credit card as you won't get anywhere asking them anything. They keep delaying so you come out warranty period, even though the fault happened within the warranty period. Then will not honour warranty even though fault happened and was reported with in time. Better buying from a UK seller or amazon where you are better protected. They have offered a return, but when I received the the return label it was to send back to their repair people again. Not what the agreed, they keep changing their minds what they are going to do. They have changed all their policies on their website to suit them, luckily I saved a screenshot of their original terms from when the fault first happened. But they are not willing to honour this. Think they are not the official store for aovo products like they say. They even copy and paste the same reviews to improve their score. They scam the review system they will scam you out of your money. The reviews on their website are fake, have tried putting a one star review and aovo store will not allow any bad reviews on there. Don't trust them stay well clear. Now they are trying to offer a refund for a third of the purchase price, even though it broke within warranty which states I can request a full refund. A joke if a company. It has taken over 6 months to get money back, had to charge back through card provider. Again please avoid when things go wrong no customer care.

Please keep clear of this company they have asked for my order number and said if it is there product ( which it is !) they will look into it. Obviously this was never going to happen. They have not once helped and after taking your money will not have any more to do with you except try to get your negative reviews deleted and make up there own fake positive reviews. And oh yes reading some of the many other negative reviews written here even ask if they work for AovoPro!! Absolute scam artists. Keep well clear.

This company is now trying to get my reviews removed, so not only are they scammers, who took months to complete my order, there also BULLIES and once they've got your money they fob you off with BS, there products are not worth the money, can't connect to app they alleged they have, only time they were interested was when I did a charge back on my credit card and when you put an honest review about them, they write 2-3 5 star reviews in pigeon English, so to repeat, products are 2nd rate, try to bully you about your reviews and if anything goes wrong with what you have bought they fob you off, maybe they should look at there company and how they operate and not try blame the consumer for there shocking company , I only wish I could give my phone number on here so I can personlly tell people about this company

Brought my daughter the scooter for Christmas and the thing won’t even turn on customer service r crap sent so may messages and they suck at replying stay away from this company as they r cheap copies

Do not buy from this store. Quality of the scooter is poor and on both scooters i bought for xmas both rear fenders snap as they dont come with a support bracket , it doesn't connect to the app and they claim ther store sells the original, wel my other son bought his from aovo pro and it had a better build and brackets on rear mudguard and connects to the app and it goes faster, aovo tell me ther the official store but the quality of yhe other is better as I have both.. I want my money back.

Brought a scooter for my son, he’s only been on it about six times and the battery has already failed. I contacted them and they wanted me to buy another battery for £110,he has only had it three months. I have now been warned that they use cheap parts which fail to keep the price down. I didn’t expect to have to buy a new battery after three months. Don’t buy from this company as it will cost you in the long run. 😡😡