A. O. SmithReviews of aosmith.com

Don’t purchase from this company! My water heater was leaking not even a day old. They didn’t want to refund me the money. I lost 600 dollars. Their customer service is terrible. John Keept yelling and talking over me. Please look into another company all they care about is taking your money and not owning up to there products.

Bought an AO hot water tank from Lowe’s 11 months ago the controller went bad.Three times I had it replaced and three times it failed. Contacted the company too many times to count and received no answer. Lowes said that AO SMITH was easy to work with.boy that was a joke!!! Never do business with AO SMITH

The AO Smith Water Heater is after purchasing the 10 times complaints occurred but ot resolved the team

had AO Smith GPVX 75L 210 installed 4/2018, 2 weeks after install kept malfunctioning with 8-4 code Valve Fault Detected. My licensed local plumber that did install was not approved AO Smith warranty company. First AO Smith said out of warranty 11/4/2015 build date, I said BS just installed. Warranty company made 4 service call out over 4 month time period, 1st time replace burner, 2nd cut open ceiling AO Smith said vent issue it was Not a Vent Issue, 3rd visit replaced Honeywell module, 4th visit warranty company gave up. it has continued to malfunction. It is going to the garbage. Being replaced with a tankless system that is NOT a AO Smith product.

We had a Rheem water heater for 13 years with not one single issue. We decided to be proactive and have it replaced before it failed. Unfortunately we were lead to believe AO Smith heaters were the best so that's what we had installed in Oct 2018. Today we just had to spend almost $600 to replace the Burner Assembly. So a little over 5 years after it was installed we're already having to put money into it. And supposedly the parts are covered for 6 years but it's all a scam with the installation plumbing company. It took all of maybe 40 mins to replace the part and we had to pay $568! Not sure exactly what was covered! Stay away from these heaters!

I am very disappointed in the way this company handled my still-under-warranty issue. My water heater has been used for less than 9 months. After I provided the proof of purchase, I was given a run around and refused service. They would not send anyone to fix the broken element because it was too far (103 miles). We followed all of the directions they emailed me, we know it is not electrical, we submitted the ohms, they still refuse to do anything. I am Day 4 with no hot water and current outside temperature is in the 30s F. I have read great reviews for the company and its products that are more than 5 years old. The current situation is poor. Try another company.

Save your Money before you buy a heater with aosmith they take advantage of the poor and elderly people can't they sell defective heaters! and won't give money back they make you jump through hoops. I HAD TWO DEFECTIVE HEATERS

I would give them a negative star if I could. First off the customer tech support is condescending and rude. Isn’t it their job to help and troubleshoot? My water heater is less than a year old. Just recently it would shut off. We would restart the pilot and a few or several hours later, it would shut off again. He told us there’s nothing he can do unless I count the blinking lights to get a error code. I’m not going to sit in my cold garage waiting for my heater to shut off to hopefully catch the blinking lights. He rudely told me I needed to pay a plumber to do it for me. I’m not paying a plumber $350 to count the blinking lights for a $700 water heater. They should not bother having technical support if their job is to give you the run-around. It’s very deceptive and poor business ethics. I would never buy another product from them again and highly discourage anyone from purchasing one.