A. O. SmithReviews of aosmith.com

I purchased an AO smith electric hot water tank on 10/22/21. On 9/23/22 the hot water was no longer getting hot, so I contacted customer service. Since I live in a remote area, they told me that they did not have any technicians to come out to service the area so I would have to hire a plumber to come out and they would have to reimburse for services rendered. Once I had the plumber fix the issue which was the thermostat and heating elements replaced, I submitted all of the required documents as requested. The reply to the email stated 30 days. I called customer service to check on the status and each time I spoke to someone the timeframe longer and longer. It became 4-6 weeks then 4-8 weeks. I was transferred around and left several different messages and kept getting the run around. Finally, I was told that they never received the information and to resend it. I did resend it as requested and after 8 weeks I received a denial letter stating that they were only going to reimburse $100 of the $297 claim that was submitted. Now I am out of almost $200 and who knows how long it will take for me to receive this check. This is terrible customer service and a terrible company. 1 star is too high of a rating to give this company. There should be some like of a score that gives a negative rating. Luckily, I have a Bradford White tank at my other residence. How is this company still in business with all of the bad reviews I have read.

I bought an AOSmith Signature Premier 50-Gallon Tall 12-Year Limited 40000-BTU gas water heater From Lowe’s July 2018 Had to have service come out 4 times. Now my tank is leaking. Not to worry AOSmith is going to replace the tank. Problem comes in when you need to have it installed. Costing me more than the first time. Actually $1100 more. All I have to do is strap it on my back and return it to Lowe’s myself. Because installers no longer do that. To get a refund for the tank. Which isn’t going to amount to nearly enough. In the long run I’ll be paying to have a tank installed twice in 4 years. How’s that for warranty! Cleaning up water still because I’m at a loss.

And One star is too many! I have 2 water tanks both ending up having the same issue. One tank was replaced two years ago but only worked for a year ending up also with the same leaking issue. When I called and spoke to the rude condescending supervisor I was told that it was out of warranty because they have what’s called a warranty transfer. So the remainder of the warranty from the broken unit transfers to the new unit which only left me with about a year of coverage. I was NEVER informed of this!! Now I am out both water tanks! What an unethical way of screwing the consumer! Please do not buy this product and spread the word!

Installed 2 new A. O. Smith 30 gallon electric hot water heaters a couple months ago. A few weeks after install the hot water started smelling like rotten eggs. Researched a solution to change anode from magnesium to aluminum. I could not remove the anode because it is so tight. Tried a 3' pipe on my ratchet and an impact wrench. I will not be buying this brand again.

Whoever is in charge of allowing that A.O. Smith tankless electric water heater to still remain for sale on the shelves, should be tarred feathered ran out of the country. Straight garbage don’t know how they can sleep at night. I’m not sleeping well no hot water. I guess I’m just screwed.

For the past 27 days I have been without hot water.. I purchased an Ayo Smith water heater that has been replaced 3 times.. Customer service continuously made excuses as to the reason the water heaters were failing. Elements were replaced thermostat replaced. I even suggested giving me a different model and reimbursing me the difference which was met With not being a viable solution. They prefer to allow my household to be without hot water And not consider the needs of the customer Is nor their reputation. I would never buy another product from Ao Smith nor recommend them to anyone.

6 month old water heater pop off went out almost flooding shop, they wanted me to drive 30min and get parts to change out myself. I explained I was not doing that she told me I was living in a dream world and that customers repair it they just pay for parts.

Don't trust the company. I will if I can write zero review. I bought a water heater from Lowes.com 9/25/2016 and picked up on local store 09/30/2016. It is labelled with 6 years warranty. The water heater starts leaking recently and flooded my house. Upon contacting AO Smith, they required a paper receipt (not receipt you can download from Lowes.com) and when I contact Lowes.com, they said the entire lowes.com works with online receipt. I called on Sat for 2 hours and Monday for another 1 hour. This is my own experience. I would like to hire an attorney to handle this fraud insurance.