A. O. SmithReviews of aosmith.com

Very disappointed. Had to replace $2200 water heater couple wks after 6 yr warranty matured. My plumber mentioned it definitely failed and was surprised at its condition. A highly regarded company I believewould have stood by its product and offered me some form of reimbursementment.

A 2016 water heater failed in our house in 2021. It was replaced, but the replacement is now broken less than 2 years later! The company says it's "out of warranty" because the original purchase date was 2016. They do not stand behind their products and are a scam of a company.

Warning don't buy this product I had my water heater installed and it didn't provide hot water for more than 3 minutes Tried to return product back to Lowes but couldn't without a ra #. Called customer service and mentioned them the problem. They were very rude about it. And still no return. Guess I am stuck with a bad water heater.

ORDERED 2 WIFI ELECTRIC WATER HEATERS AND 1 OF THEM SHOWED UP BENT AND SETTING A FAILURE CODE. I HAVE BEEN TRYING TO GET IT FIXED FOR 2 MONTHS. EITHER THEY FORGET TO ORDER AND SEND ME PARTS OR THIS TIME THE SERVICE THEY ASK ME TO USE DOESN'T SHOW BACK UP AND LUCKILY HE TOLD ME WHAT WAS WRONG SO I CALLED AO SMITH TO TRY AND GET IT FIXED OR JUST GET THE PART MYSELF AND IT'S IN STOCK, THEY WANT TO CHARGE ME FOR SHIPPING ON A WARRANTY PART ON A HEATER THAT'S ONLY 3 MOS OLD. CRAZEEEE SERVICE OR LACK OF SERVICE I SHOULD SAY.

We have had an absolutely awful experience with A.O. Smith. I bought a 50 Gallon Electric Series 100 water heater from Lowe's in Tacoma, WA. This was bought on Feb 4th, 2023. We got a small amount of water that was warm, but after that first shower, none returned. We called AO Smith, and they said that they do not have agreements with anyone in the area to service, so they would reimburse $150 (plumbers/electricians won't even show up for that). I called and asked for a supervisor; one called me back but left no phone number or name. So, I called back, on Friday, Feb 10th, and was promised someone would call me back by the end of the day. No one did. I called Saturday, Feb 11th, and was promised I was next in line for a supervisor. No one called me back. But, I did email them photos of where the unit was poorly manufactured. The wire connecting the upper and lower thermostat had exposed wire and burned out the thermostat unit. Was told by authorities that this fault could have electrocuted someone (if it was mid-cycle) and potentially burned the house down. I called twice on Sunday, Feb 12th. I finally talked to a supervisor named Keith who was incredibly rude and told me he would reimburse the $150 if I took the water heater back out and took it to Lowes. Even with this information, I was not able to get a call from a supervisor. I emailed the CEO on Sunday, Feb 12th, and have yet to get a response (doubt I will). Because the 6-year warranty has not expired, Lowe's will not honor the extended warranty that I paid for. I wondered if I was an abnormal case, but, seems like based on the reviews that I am seeing, this company is doing an awful job when it comes to customer service.

The a o smith guc-40--400 water heater flashes 6 times saying to replace burner and gas valve but the warranty expires on manufacture date not install date which does not make sense. I use to love this line of water heater & mine lasted 20 years. Now they only last about six years before problems start happening. Being a plumber I have switched over to Bradford White water heaters.

Just recently took back my 5th water heater made by A.O Smith all covered under warranty! These water heaters leak out of the box! For awhile I thought I was doing something wrong, I even went out and bought one of the companies water softeners! Not the case! With my last bad heater AO Smith even was trying to back out of their own warranty! Still got my full refund and will be sharing this experience with my attorney generals office!

Horrible Customer service. I have to wait an hour every time I call for someone to pick up.