Anna
i am not having the best experiance…
i am not having the best experiance lately... its my fourth time ordering and the previous orders went well but this time, the size description on their site did not match. i took photos to show the difference and when you buy glasses, each mm counts... there was a hidden feature, not shown on the site, that minimized the width of between the two arms... that detail made the glasses tighter on my face and make them leave marks on my nose and temples... i have made a case about this order not being up to standard to the product i ordered... i used my money to buy a suitable product for my face/head and recieved something different... Aoolia is not complying and are trying to lead me a stray... they are trying to refund me as little as possible, denying gold hard facts that are clearly displayed in the photos i took of the product... i am trying to get my money back, because i did not get what i ordered and buying a product from a company/store displays a certain kind of trust, that is forged between buyer/consumer and seller/company... trusting someone with you money should not be taken lightely... and consumer rights should be respected and protected... honored even... a refund is what im owed and denying it is breaking my rights... thats all...
Response from AooliaFeb 6, 2025
We're truly sorry to hear that you had a negative shopping experience. We understand that building trust is no easy feat, and we deeply cherish the trust that each and every customer places in us. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.




