Michelle C.
I do not know how Trust Pilot is…
I do not know how Trust Pilot is allowing 4-5 stars on this company. I just got an email to say my delivery failed because of my address is incorrect. Which is an untruth. I have waited 3 weeks for my package. I trusted this website(Trust Pilot) a lot, but Aoolia's tracking is so very vague and inaccurate. I reached out to Aoolia via their customer support, then they gave me the REAL tracking website. But even that "YANWEN" and "17 Tracking" tracking system doesn't provide true and accurate information. These tracking websites don't show/share W H E RE the package is. The multiple tracking systems they employ, uses very vague descriptions so you still don't know where in the world your package really is. Trust Pilot is usually very on point with their information, I am starting to believe, perhaps Aoolias is asking for Trust Pilot to keep them in good standing although they are not customer friendly or honest business.
Response from AooliaJan 23, 2026
I apologize for the inconvenience regarding your undelivered order. According to the tracking information, your package was returned due to an "Invalid address." We have already sent you the relevant logistics details and screenshots. Please check and verify whether your shipping address is correct so we can provide further assistance. Thank you for your cooperation and understanding.