Aon Affinity Travel PracticeReviews of aontravelclaim.com

Claim processed in expeditiously.

I was able to file our claim online and was advised of any additional items for submission.

I was extremely pleased with the service of AON. The forms were very easy to complete on line, the format was simple to follow and I received the results within 36 hours of my claim. This was my first experience working with AON. Thank you!

Our Claim was handled quickly and fairly. It was easy to follow the online instruction regarding the completion of required forms and submission of supporting information. Thank you Aon!

We booked a trip with Norwegian Cruise lines for a December cruise. It was paid for and insured trip cancellation by AON Affinity. In October our doctor told my wife she should not do the trip for medical reasons. SO we cancelled the trip and submitted a claim to AON for reimbursement 10/31/2023. The doctor filled out their form and then in a day (11/1/2023) had to provide more accurate dates supporting the Medical reason. Done in a few days. Next, we were told they needed additional information from medical records (11/13/2023) and had sent that to the practice. Several weeks later I contacted the practice (no correspondence was sent by Aon) so I called Aon and provided the FAX number. They said it would be 2 business days and the FAX would be sent. On Nov 30, Aon had sent no FAX and said in 2 business days they would do so. On Dec 8, no FAX and they say again in 2 business days they will FAX the doctor. Does anyone see a pattern here? I will call again around Dec. 14, but have lost all confidence in Aon. I am not sure the $478 Cancellation Insurance is worth the money or even legitimate. The jury is still out. UPDATE 12/19/2023 After submitting this review, AON paid our claim. We received what I would say was a fair reimbursement. My observations are: 1) There was NO additional information ever requested from the physician by AON. 2) In one of my many conversations with Aon, one of the representatives said nothing would happen until at least 30 days had gone by. 3) Until I submitted this review on Trustpilot no conversation from AON made any sense. I guess if you have a valid claim, preserver, and express your concerns in a public forum, you may receive what you signed up for contractually. I just don't think it should have been so painful.

Helpful and provided step by step process to be able to receive the refund in a timely manner.

They paid our claim in a timely manner. The information they requested was easily found and submitted.

This insurance for a cruise we couldn't take because of an illness paid off! The whole process of doing the paperwork went smoothly and the company kept me informed along the way.