Aon Affinity Travel PracticeReviews of aontravelclaim.com

Our refund was fast and easy. We just had to get a form signed by the doctor saying he did not recommend my partner travel at that time, and then we filled out a claim form and sent it in. Aon responded immediately that they would evaluate the claim, and a couple of weeks later it was approved and we received our refund.

Ease of entering a claim and clear guidelines for what supporting documentation required. Prompt responses to inquiries and ease of obtaining status of claim. Refund promptly received.

Great customer service! Prompt and efficient! Very satisfied! Grateful for such nice and caring people. Thank you!!!

The customer service was excellent. The process was smooth. The reimbursement arrived quickly.

This company is a total scam! Stop right now and do not pay for there scam insurance. I got the insurance from NCL website total scam!

Do not use this insurance for your trip! During our recent cruise, we suffered a tragedy -- my mother died while on an excursion to Paris. It took us a number of days to complete all the arrangements to have her cremated and repatriated. We incurred expenses for lodging, food, and local transportation, all recognized by Aon as "reasonable expenses." However, because my mother did not spend any time in the hospital, Aon refused to cover the reasonable expenses. I heard from Aon after posting this review. They asked for additional information regarding our claim. I provided the information they requested. Update: After the initial request from Aon for more information, I've heard nothing else from them. My original rating remains the same -- have future cruise plans and will NEVER use Aon.

My claim took awhile, my case was very unusual ending up losing my spouse after a long illness, but AON is coming through for me. Thank you AON 😊 Marilyn Gayle Thompson

STAY AWAY!!!!! This has been, without a doubt, the worst insurance claims experience I've ever had. When we booked a cruise for my in-laws, we purchased travel insurance because my mother-in-law has dementia and Alzheimer's. We knew there was always a chance she might not be able to travel, even though she had her doctor's approval at the time and we care for her every day. Unfortunately, her condition declined before the trip, and we made the difficult decision to cancel the cruise. Thankfully, the cruise line was understanding and issued us a 100% future cruise credit for the $1,000 we had already paid. The insurance company, however, was a completely different story. I started the claim on April 29, and it wasn't finally resolved until July 16—nearly three months later. Instead of telling us everything they needed upfront, they repeatedly requested one document at a time. First, they asked for a doctor's note. We submitted it and heard absolutely nothing. After waiting about a month, I called to check on the claim, only to find out they seemed to have no idea what I was talking about. We essentially had to start the process over. Then they required us to complete their own physician's form. Once that was submitted, we thought we were finally done. Nope. Next, they decided they needed to contact the doctors themselves—not by phone or email, but by mailing forms through regular postal mail. And not just one physician, but multiple doctors. Every step involved more waiting, more paperwork, and another request that could have easily been disclosed from the beginning. After nearly three months of back-and-forth, all of that effort resulted in a reimbursement of just $250 out of the $688 we paid for their travel insurance. The entire experience has honestly made me reconsider cruising altogether if these are the insurance companies cruise lines choose to partner with. Save yourself the aggravation. The claims process was unnecessarily complicated, communication was poor, and customer service was consistently frustrating. Based on my experience, I would never purchase insurance through this company again.