Aon Affinity Travel Practice Reviews | Read Customer Reviews of aontravelclaim.com

Aon Affinity Travel PracticeReviews of aontravelclaim.com

4.7599 reviews
Insurance
45 Execuitive Drive Suite 100, Plainview, New York

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Aon Affinity Travel Practice

About Aon Affinity Travel Practice

Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs

Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: aontravelclaim.com
Website: aontravelclaim.com
Category: Insurance
Location: Plainview, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Aon Affinity Travel Practice reviews

599 approved reviews, newest moderated first

Terry L.
Mar 5, 2026
Good experience
Everything went well once I assembled all the required information.
Response from Aon Affinity Travel PracticeMar 5, 2026
Thank you Terry.
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MARIE T.
Mar 5, 2026
Excellent service
Excellent service
Response from Aon Affinity Travel PracticeMar 5, 2026
Great to hear. Thank you Marie.
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WILLIAMS, J.
Mar 5, 2026
The insurance premium was reasonable
The insurance premium was reasonable. The requirements for invoking the policy were reasonable and easy to understand. The customer service was outstanding!!!
Response from Aon Affinity Travel PracticeMar 5, 2026
Thanks James!
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David B.
Mar 5, 2026
Got my full amount refunded within 7…
Got my full amount refunded within 7 days for a 21 day trip to India that we had to cancel 3 days before departure on account of a health crisis by my wife. I just made sure to submit the full physician attestation with all details.
Response from Aon Affinity Travel PracticeMar 5, 2026
Thank you for sharing your experience David.
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Lynn S.
Mar 5, 2026
Pleasant experience
Received approval and reimbursement timely. No issues. Customer service person was helpful and knowledgeable.
Response from Aon Affinity Travel PracticeMar 5, 2026
Thank you Lynn.
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Michele Evans Willowdale A.
Mar 5, 2026
They are horrible with communication
They are horrible with communication; misleading as they have you chase after items that they aren’t going to cover. You are always dealing with a different person. Very unclear in what they want when they send you an email. Claim submission portal doesn’t work well, they always come back with they haven’t received paperwork. They pay very little for a lot of effort! Feels very much like a scam! Took almost a year for them to settle claim and I was very unhappy with what they covered.
Response from Aon Affinity Travel PracticeMar 5, 2026
We have requested information in order to identify your claim. Once it is located we will review for accuracy. Thank you.
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Howard G.
Mar 5, 2026
Stupid Insurance Coverage
We bought the best travel insurance that Royal Caribbean offered. It happened to be Aon. They were useless in compensating us for 2 missed ports. Who cares if you loose luggage, you can buy new clothes to survive. You save for what you believe to be a vacation to remember and it is reduced to a bunch of extra day. Big Deal. The Captain sent us letters to submit to the Insurance Cos. for some type of compensation. The were rejected because that was not covered. Why in the world would a cruise company sell such worthless coverage...I suggest you do not waste your money using cruise recommended companies, the probably get a kick back...Shop your own and save!!!
Response from Aon Affinity Travel PracticeMar 5, 2026
Thank you for the feedback. We use this to continually improve. We are sorry the plan did not meet your needs in this situation.
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Martina W.
Mar 3, 2026
Took a cruise in September still…
Took a cruise in September still waiting for my claim to be paid they make it impossible I will never buy travel insurance with ncl or them again what a svam
Response from Aon Affinity Travel PracticeMar 3, 2026
We apologize for any issues with your claim. We have requested additional information in order to find your specific claim and review the details. As we have not received a reply, please contact us directly to proceed with a review of your claim. Thank you.
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