High-quality batteries for laptops, vacuum cleaners, cameras, and medical devices, covering 900,000 models, shipped from global warehouses with fast delivery, 30-day money-back guarantee, and 1-year warranty.
AolsteCell (aolstecell.com) has 169 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
aolstecell.com
Website
aolstecell.com
Category
Appliances & Electronics
Location
Commerce, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Battery not charging, refund is taking time.. hopefully i get my money back. Not sure.
Don’t buy from here.
Response from AolsteCellApr 20, 2026
Dear Customer,
Thank you for your feedback! We are sorry for the inconvenience you've experienced. Regarding your refund, it has already been processed, and the amount has been successfully returned. Please keep an eye on your account for the refund status. If you have any questions or need further assistance, feel free to reach out to us.
Wishing you all the best,
AolsteCell Customer Support Team
SE
Sean
AolsteCell Faulty battery and terrible customer service
As per other reviews I received a replacement battery from them, which had zero charge and would not charge. In other words it was faulty. I wrote to them and they wanted videos and I had to download a program on my computer from them. It was all too hard and they
wanted more videos. How can I send you a video (multiple videos) of a battery not working? Ridiculous. They wear you down and now I will put the battery in the bin and buy elsewhere. I recommend you do not do business with this company.
Update 23April 2026. After posting this review Lily contacted me to say your refund is being processed please send us a photo of the battery in your computer. After doing this now 5 times I took the laptop apart again and took another video and sent it to her. She also said now that you are getting a refund can you please remove your bad review. I thought no I will at least wait for my refund.
Then 10pm that night I get messages from AolsteCell on WhatsApp! Saying I am the manager and your refund is being processed please send another video of the battery. I said my computer is now ruined because of the number of times you have asked me to send videos and pictures. All the clips are now broken on the back cover of my laptop.
She insisted for more videos. I said no I have given you 6 different sets. She said you are not getting refund. I then said you are actually wearing customers down with asking multiple times for videos. I no longer care about my $60 refund, I can see I am never going to get it, but I will warn other customers of your fraudulent customer service.
So there is my experience and I hope it is helpful in your decision to whether to use this overseas company or not.
Update 29th April 2026
Yes likewise for the benefit of other customers, you did say to me several times you were processing my refund. Then in the next paragraph you would ask for more videos and photos. How can you say you are processing my refund, and then ask for more information?
Furthermore videos are very hard to send due to their “size”. Many email programs can only support a few seconds of video before they are too large to send. I had several “people” within your organisation ask for photos and videos. I actually had to pull the back off my laptop 6 times to support your need for more videos and photos. And as I said before my laptop is now ruined as the back with its clips cannot hold the case together anymore. The laptop cannot sustain multiple case tear downs.
If you want to sell your product from overseas into Australia I suggest you read and understand Australia consumer law. It is not reasonable to ask a consumer to send numerous videos and pictures in, or in fact ask them to download your battery program to interrogate customers computer.
I am really disappointed in your lack of service. I see you have finally returned my $57 as a result of my review. It’s a shame customers have to paste a negative review in order to get a refund rightfully back. However the refund does not cover the cost to repair my laptop now. I hope you understand my frustration experienced and can improve your customer service significantly.
Response from AolsteCellApr 23, 2026
Dear Customer,
Thank you for your feedback. We highly value the opinions of every customer and understand your dissatisfaction with the current situation.
However, in order to process your return or exchange request, we need to ensure the accuracy of all the information. We kindly ask that you follow our refund policy and provide the necessary images and videos to help us better understand the issue and offer the most suitable solution.
We understand that this process may cause some inconvenience, but it is essential for us to handle each return or exchange case properly. We are committed to providing quality assurance for every customer and always striving to offer better service.
Thank you for your understanding, and we look forward to your feedback. If you have any other questions, please feel free to contact us.
AolsteCell Customer Service Team
Update 28 April 2026
We are sorry to hear that you were not satisfied with your experience.
However, for the sake of accuracy and fairness to other customers, we would like to clarify the facts of this case.
According to our return and warranty policy, when a customer reports that a battery is defective, we require clear photos and a short video showing the issue. This is part of our normal after-sales verification process and helps us confirm the problem quickly so we can provide the most suitable solution.
In your case, only photos were initially provided, but the required video was not submitted. After our manager contacted you directly, we again asked for a brief video so that your case could be given faster priority handling. Unfortunately, the requested video evidence was still not provided as required.
Even so, in order to resolve the matter, our manager still arranged a refund for you.
We would also like to clarify that requesting supporting photos or videos is not intended to make the process difficult for customers. It is a standard procedure used to verify product issues fairly and efficiently, and it applies to after-sales cases in general.
We always try our best to help customers with genuine product problems, but effective handling also depends on the necessary cooperation and evidence required under the after-sales process.
Thank you.
AolsteCell Customer Service Team
Still waiting on a refund after 20 days since I returned item! Would not use this company again.
Update: 16.04.2026
Nach langem Drängen habe ich meine Rückerstattung erhalten. Ich habe gestern, am 15.04.2026, eine Bewertung meiner Erfahrung mit Aolste auf Trustpilot abgegeben, und siehe da, die Rückerstattung war heute, am 16.04.2026, auf meinem Konto. Aolste hat mich angeschrieben und gebeten, meine Bewertung zurückzuziehen. Ich habe nicht die Absicht, meinen Kommentar zu löschen. Mir ist aufgefallen, dass ich nicht die Erste bin, die diese Erfahrung mit Aolste gemacht hat. Sie können bei diesem Unternehmen definitiv bessere Produkte finden. Der Kundenservice lässt sehr zu wünschen übrig.
Response from AolsteCellApr 16, 2026
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay in processing your refund. The delay was due to an internal handover issue, and we take full responsibility for it. We absolutely accept your criticism and have already made the necessary improvements to prevent this from happening again.
Your refund is now processed, and we are working hard to ensure a smoother experience for all our customers in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
AolsteCell Customer Support Team
Update:20.04.2026
Vielen Dank für Ihr Feedback.
Es tut uns sehr leid, dass sich Ihre Rückerstattung verzögert hat und dass Sie mit unserem Kundenservice eine enttäuschende Erfahrung gemacht haben. Wir verstehen Ihren Ärger und nehmen Ihre Kritik sehr ernst.
In Ihrem Fall kam es aufgrund eines internen Übergabeproblems zu einer Verzögerung bei der Bearbeitung der Rückerstattung. Dafür möchten wir uns ausdrücklich entschuldigen. Solche Abläufe entsprechen nicht unserem Anspruch an Service und Zuverlässigkeit.
Wir respektieren selbstverständlich Ihr Recht auf eine ehrliche Bewertung. Es war nicht unsere Absicht, Sie unangemessen zu beeinflussen. Ihr Feedback hilft uns dabei, bestehende Schwächen zu erkennen und unsere Prozesse zu verbessern.
Wir bedauern sehr, dass wir in diesem Fall keinen besseren Eindruck hinterlassen haben, und arbeiten bereits daran, ähnliche Probleme künftig zu vermeiden.
Mit freundlichen Grüßen
AolsteCell Kundenservice-Team
BS
Beth S.
The battery did not work and they would…
The battery did not work and they would not refund it without sending them multiple videos.
Response from AolsteCellApr 16, 2026
Dear Customer,
Thank you for your feedback. We understand your frustration, but please note that requesting videos is part of our standard refund process. This helps us assess the issue accurately and determine who should bear the shipping costs, as well as to verify whether the problem is related to product quality.
We ask for these videos to ensure a fair resolution and to help us improve our products. We appreciate your cooperation in this process, and we’ll continue to strive for better service.
If you have any further questions or concerns, feel free to reach out.
Thank you for your understanding.
Best regards,
AolsteCell Customer Support Team
TR
Tracey
After a long period with no contact…
After a long period with no contact from this company when I complained, they email me and offer me another battery at discount price as the ones they sold me were now out of warranty. Even though the first battery lasted only a few weeks and the second a few months. both had expanded cells and stopped charging. Don't think I'll accept this offer as it would be throwing good money after bad.
Response from AolsteCellApr 13, 2026
Dear Customer,
Thank you for sharing your feedback, and we apologize for the inconvenience you've experienced with our products. We understand your frustration, and we want to make things right.
Please reach out to us via our contact page at https://www.aolstecell.com/ContactUs.aspx
, and we will ensure to provide you with a satisfactory resolution. Your satisfaction is our top priority, and we're committed to resolving this issue for you.
We look forward to hearing from you soon.
Best regards,
AolsteCell Customer Support Team
RI
Riccardo
Prezzi e tempi di consegna OK
Acquistata una batteria compatibile per un laptop MSI: dal seriale risultava identica a quella offerta da altri siti, ma con il miglior rapporto tra prezzo e tempi di consegna. Ordine effettuato il 4/3/2026, merce ricevuta il 10 marzo. Al momento la batteria funziona benissimo: speriamo che duri almeno un paio d'anni, ma non credo in ogni caso che questo dipenda dal negozio.
Response from AolsteCellApr 7, 2026
Gentile Cliente,
Grazie per la tua recensione!
Siamo felici che tu abbia trovato il miglior rapporto qualità-prezzo e tempi di consegna per la batteria compatibile per il tuo laptop MSI. Ci impegniamo sempre per offrire prodotti di qualità con un servizio rapido. Speriamo che la batteria duri a lungo e che tu sia soddisfatto dell'acquisto! Se dovessi avere bisogno di assistenza in futuro, siamo sempre a tua disposizione.
Cordiali saluti,
Team di Assistenza Clienti AolsteCell
KY
Kinjal Y.
The battery connects perfectly and…
The battery connects perfectly and charges normally. I’ve only used it for two weeks, so I’m not sure about its long-term quality yet. so far is good
Response from AolsteCellMar 24, 2026
Dear Customer,
Thank you for your feedback! We're glad to hear that the battery is connecting perfectly and charging as expected. We understand your concern about its long-term quality, and we are committed to providing high-quality products. Thank you for your support, and we look forward to hearing more about your experience as you continue to use the product!
Best regards,
AolsteCell Customer Support Team
