AnzziReviews of anzzi.com

After 6 months of smart toilet use remote went out. Company is unwilling for any type of support stating out of warranty. Remote replacement cost $300. This is not a luxury built brand if product does not last a year. Very disappointed buyer beware

The heater bar arrived as promised but there is a big scratch on the front. I altered the customer service team of this issue and was promised a response. 2 weeks later there has been no response.

I do not usually review items But feel the need to review this crappy product and company. Never have I ever received such bad customer service in my 59 years of life. The drain instructions and parts do not match up. I tried to talk to customer service and after days of waiting I find out no one there knows anything about their product. They say to drill a 2" hole and then tell you put a 2-1/4" gasket in it. I take pictures with a tape measure showing the dimensions and instructions and then since they can't comprehend even the most basic concepts of math I get told to take a video. Then they say those aren't their parts. As if some magical parts just showed up at my house. This is what you get with Chinese made parts and customer service elsewhere who have never once seen their own parts. Beware.

Ordered Ordered 12/1/2023 has never left your builiding, communication and logistics suck ass, and they just now repond??? after 3 years???

I purchased and installed this ANZZI faucet 3 years ago. Starting August 2023, the faucet started to drip water and would not shut off. The problem appears to be the water valve assembly which needs to be replaced. However, I was informed by customer service that the part was on back order. I have repeatedly contacted the customer service since then, and I got the same answer. Now I learned the part will not be available until May 2024! I no longer believe the timeline, or if the part will ever come. This is a ridiculous situation, a customer should not have to wait at least 9 months for a replacement part to come! If you are thinking of buying this faucet, please be aware that if anything is broken, you WILL almost certainly NOT be able to repair it!!

Delivery took 10 day and when I get it product was damaged. Awful experience.