AnzhapReviews of anzhap.com

Ordered a reception desk through Anzhap for my business. The desk was delivered with significant damage (large cracks in several places that make it impossible to even assemble). Anzhap support has been refusing to offer me a refund despite the extensive damage and will only offer a replacement product. My business opens within 7 days and the earliest replacement is in 6-8 weeks.... I'll be filing a dispute with my credit card company, but would avoid this company if possible given the abysmal service.

The delivery was late, pieces were damaged and broken, paid $500 for an install and they sent a kid to my house who laid all the pieces on my sofa and scratched my leather sofa and left after 5 hours because he didn’t know how to install it. I contacted customer service and they won’t send me pieces that are not broken and won’t refund me for installation even though I had to pay another company after I gave them $500. Customer service is horrible and the furniture is cheap and looks like Amazon furniture even though I paid over 3k for it. Run from this company as fast as you can

My reception desk arrived without assembly instructions, and I initially had difficulty reaching customer service, which caused inconvenience and an additional assembly expense. However, the company’s management team eventually responded, addressed my concerns, and approved a partial refund for the inconvenience. I appreciate their willingness to take responsibility and make the situation right.

Second time buyer. Great experience so far.

I ordered an executive office desk for my home office and even though it took about 10 weeks, it was worth the wait. The parts came with some scratches, chips, dents and some of the parts were not labeled or numbered but I contacted customer service and they were quick to respond and address my concerns. I was offered a little refund or replacement parts but I chose the refund because the replacement parts will take too long. Communication was good and I am currently in the process of ordering more furniture from them. Maybe just wrap better with thicker bubble wrap material next time to prevent damage in transit and be more strict with quality control to ensure the parts have all the necessary components. Overall, the desk was exactly what I ordered and besides the major dents in visible areas that bother me, I am happy with my purchase.

Company is a scam, sold me basically a broken lawn chair with cheap upholstery wrapped over it. Sent me the wrong furniture to begin with AND refused to refund when the wrong thing they sent was broken.

ordered a desk to the cost.of almost $2000. Desk arrived with 3 of the 4 parts completely damaged. The desk top was cracked on both sides. the drawer fronts were completely off with exposed nails and ball bearings pouring out of the drawers from faulty hardware. I brought this to Anzhaps attention and there has been no movement on replacing the parts or refunding my money. Also there are no instructions, just a bunch of loose screws and l brackets. Everything was sent directly from China. I would never trust this company again. My next move is filing a dispute with my credit card as I was completely ripped off with a pile of garbage instead of the desk that I ordered.

I was leery at first because we had never ordered anything from them before, but it was a easy process and the conference table looks amazing! The shipping does take a little bit, but it is worth it! Customer Service is helpful as I had lots of questions and had to email them because of our time differences. They responded every time with the help I needed.