I signed a 2 year contract that ended in May this year. Haven't used my membership in a good year because of the personal trainer crap, (which is a whole different story) and woke up this morning with a derogatory mark on my credit score. Apparently, once you sign a contract with these idiots its for good, until you contact them to cancel it. Now its gone to collections for a little over 1,200. BS. I kept it up till the contract was up. If your not an avid gym goer beware!
As far as the personal trainer, I signed a year with them for 160 a month, and after THAT contract was up, they still tried charging me 80 biweekly. Dont even bother with it. Go elsewhere.
EY
Emrah Y.
abonnement beindingen so slecht
Leuk sporten, maar slecht en onduidelijk beleid rondom abonnementen en opzeggingen. Wat ze doen is naar mijn mening gewoon misleiding of zelfs oplichting.
Ze adverteren met acties zoals “breng een vriend en krijg gratis maanden aan het eind van je abonnement”. Maar als je via Bedrijfsfitness Nederland (BFNL) lid bent, krijg je dat dus niet – en dat vertellen ze je nergens tot je abonnement afloopt. Dat is gewoon valse reclame.
Ook heb ik tijdens de coronaperiode alles netjes via e-mail met hen afgesproken. Ik heb betaald voor maanden waarin ik niet kon sporten, met de belofte dat ik die maanden later zou terugkrijgen. Nu weigeren ze dat zomaar. Alles is zogenaamd mijn verantwoordelijkheid, terwijl zij de afspraken niet nakomen.
Wees gewaarschuwd – ze zijn totaal niet transparant en
JW
Jolanda W.
Bij afsluiten abonnement werd verteld…
Bij afsluiten abonnement werd verteld dat voor sleutel €34,- borg betaald moest worden die bij beëindiging terug betaald werd.
Nu bij opzeggen wordt gezegd dat dit alleen bij weekpas geld en dat je sleutel gekocht hebt...
6 maart ingeschreven, vlgs regels start je 6 mnd dan in april omdat het per maand gerekend wordt.loopt dus op 6 oktober af en ik ben echt benieuwd of ze me voor oktober ook de volle prijs laten betalen..
Mooie sportschool maar niet helemaal eerlijk qua geld... En ze zijn al duur genoeg.
AK
Albert K.
Te duur voor wat je krijgt
Had een 7 dagen pas aangevraagd, borg betaald a 40 euro.
Ondertussen geen lid geworden, wel direct afgeschreven en tot op heden nog geen geld retour.
Rekende uit dat het 57 euro per mnd kosten voor een kleine sportschool met gemengde kleedkamer en gebrekkig sprekend Nederlands instructeurs, die zelfs niet zichtbaar waren in de zaal.
Zit nu voor 33per maand bij een sportschool die tot nu toe erg gedreven en enthousiast over komen, en flink meer in huis heeft.
Nu maar hopen dat me borg terug gestort gaat worden.
Anders moet ik toch nog even heen.
Update, borg is teruggestort
DA
Daniela
personale gentilissimo e istruttori…
personale gentilissimo e istruttori preparati!
Consigliatissima soprattutto dopo quasi un anno che sono iscritta!
KK
kelly K.
They don't honor what they sell
I purchased a promotional membership that says that i can use at any gym but when i went to get everything set up they told me its only for the few local gyms. I travel and want/need access to all the gyms. Corporate was no help. The reviews for this company are true! You have better options out there.
CM
Cassandra M.
Poor customer services, restrictive policies, untrained/inexperienced support staff
The only feature of anytime fitness that may make it a preference over other gyms is that it is open 24/7.
Cleanliness: Their locations, while not dirty, tend to be grungy feeling.
Equipment: The equipment is okay, nothing special, similar to what you should expect at most gyms.
Cost: Average - high, if you are willing to lock into a contract you can knock a few bucks off. Even then, the bi-weekly billing makes them more expensive than any other gym in town if you were to take advantage of their similar deals.
Customer service experience: not good - inconsistent - untrained help staff: We called to cancel my son's membership. Rather than pay the lump sum fees remaining in his contract, we asked for the payments to continue and just not renew. We followed up a few months later, after the renewal date, because we were still being charged. The rep we spoke to said they couldn't do anything for us and that we'd have to go speak to our local rep at the gym.
They continued to charge the bi-weekly fee during this entire time period, no rep made mention of a cancellation form though they did say that we could cancel via the portal (they didn't indicate the necessity to do so, and in order to do so we would have to pay-out all the fees accumulated since the renewal date, which was not fair to us since they had failed to cancel the renewal). When we spoke to the on-site rep, they said if we had truly requested a stop on the renewal than we would have received a cancellation form to complete. Since we couldn't show that we had received a cancellation form; it had been more than six months since our initial conversation with support (they only save call transcripts for six months), and the support notes from the call didn't indicate that we'd requested a stop on the renewal, that we still had to pay all the accumulated fees.
They couldn't even find the 2nd call we'd made to follow up, which would have been with-in the 6- month transcript window. They ran me around asking which support number(s) I'd called. I provided them with both; one form the email they sent my son; the other the first number that shows up in a Google search; neither were support numbers they recognized.
Overall: Unless you absolutely need a 24/7 gym and/or there's some other reason why an Anytime Fitness facility is significantly more convenient for your lifestyle, I'd avoid them. In our area they are kind of like the "trailer park" of gyms, but they are the only chain-gym that's open 24/7 in our community.
KY
Kyle
They don't follow their own contract
I had this membership for a month and decided to cancel it. as instructed in their terms and services and confirmed by an employee I dropped off a letter at my home gym (Canmore). Here is the contract I signed when applying.
(AUTOMATIC RENEWAL PROGRAM
Provided that MEMBER is not in default of this agreement and subject to the terms and conditions hereof, the membership will automatically renew at the rate indicated below, which rate also includes the Anytime Health membership fee. Renewal terms may be cancelled at any time provided a 30-day written notice is delivered to the CLUB's address or their designated billing company. It is also understood that the CLUB has the option to increase monthly renewal dues without notice during any renewal period.)
After 30 days and not hearing anything back I emailed the club saying I haven't heard anything but I did drop off a written letter saying I would like to cancel my membership, but no response. After seeing that I was just charged again after the months notice (35 days) I decided to call the number on the website which led to a call where I was informed that I did not need to provide written notice and in fact written notice was not accepted. I need to fill out a form on a different site2gym website. I asked for a refund but was told that I could not get one and I would have to be a member for at least another month before I can cancel the membership. I would have hoped that they would at least follow their contract as I made sure to read it and follow what I was told as I heard it was hard to cancel the membership but I guess they don't even do that. And they don't even try to find a solution when you ask. It's just the same "I'm really sorry about that" about 100 times when I called which started to not feel genuine after a while.
Hopefully the pause and cancel only costs me an extra 41.48$ but I guess only time will tell