DNL
Title: Disappointing complaint handling and poor customer service
I never expected such a frustrating experience from Anytime Fitness. My membership was automatically transferred to another club, which resulted in a higher membership fee - 45% more expensive. I contacted Anytime Fitness as soon as I became aware of the transfer because I did not want my membership assigned to that club and asked for my concerns to be reviewed. Unfortunately, the response was disappointing. Instead of investigating my complaint, I was simply quoted sections of the membership agreement and referred back to the same club that I had made a formal complaint about. As a customer, that doesn't feel like an independent or fair complaints process. I have not attended that club for a long time, yet my membership remains assigned there. I have now requested my attendance records to understand why this is the case. Customer service should be about listening to customers and finding solutions, especially when concerns are raised about a specific club. Instead, I have felt ignored throughout the process. I hope Anytime Fitness reviews its complaint handling procedures and provides members with genuine support when issues arise.

