AntinolReviews of antinol.com

Very disappointing customer service experience Unfortunately, my experience with Antinol Europe has been extremely disappointing. I placed and paid for an order of six boxes of Antinol (Order #3294). When the package arrived, it contained only one box, and the shipment/product was also damaged. After contacting Antinol, their customer service acknowledged the problem and informed me that the entire order would be replaced at no additional cost. However, despite this assurance and my subsequent follow-up, I have still not received clear confirmation that the replacement has been dispatched, nor have I received tracking information. What makes this particularly frustrating is that I specifically explained that my dog needs the product urgently. Mistakes in shipping can happen, and I completely understand that. What matters is how a company handles the problem afterwards. In this case, the lack of timely communication and resolution after acknowledging the issue has been very disappointing.

I used their product faithfully for over 2 years. When my dog passed unexpectedly a few days ago, I reached out to them to see about returning a bottle that had just shipped to me (3 days before my dog died), once I received it, for a refund. They would not, which I think is a horrible way to run a business. They should really take a clue from Chewy and their oitstanding level of support when a pet passes. They understand customer loyalty. Ill never use Antinol or recommend them again.

Used the tablets for my dog. Been many months and no change Unfortunately. I have sent 2 emails and heard nothing back. So much for the money back guarantee! order number was 50826

I ordered on 6/6/2025, half of the order received on 20/6/2025, after emailing the CS asking about the order on 12/6, and request a refund on 17/6. The CS reply me saying the delivery usually take 48 hours, which mine took 2 weeks for only half of the order delivered. When I request a refund on 17/6, no one reply. Today 20/6 I am asking the half order refund, wondering if they would give me back my money or just dump my email to bin.

Terrible product. All 3 of my dogs got extremely sick like it's a poison. Terrible company, bad customer service. They take forever to reach out just to do nothing as they take your money. Will never do business with them, and will be sure to spread the word as I'm on the board of an animal shelter. They also make there online chat impossible to work so by the time you get ahold of them or hear back it just so happens to be after your 30 days! Pos company

Received product that was melted together. Reached out a couple of times and have never heard back from Antinol. Not even sure it it’s safe to give to my pet so we disposed of it. Waste of money

Dog became unwell with severe diarrhoea. My vet said they have seen this many times before with antinol and to switch to 4cyte instead

My cat who eats everything wouldn’t touch the antinol. I tried everything including churu, etc. I even tried to see if any of my five would eat it and, nope