Anthony & Sylvan PoolsReviews of anthonysylvan.com

Never get a pool from this company. Tara is completely clueless and a plight to this company. They used to have a manager with pool knowledge and employees who graduated high school but that has changed.

Anthony & Sylvan Pools completely restored our pool and used sub par contractors who used sub standard materials. I have done many large restoration projects in my lifetime, and without question the process and execution of this restoration was the poorest on all counts. The current issue we are facing is that all the plumbing lines they installed are not to industry standard. Their plumber used physical spa flex pipe when the pool was renovated. The industry standard is Schedule 40 PVC pipe/fittings. The flex piping use will, over time, degrade from the inside (pool chemicals eating away at the pipe), and from the outside (soil conditions, etc. eating away at the pipe). At this point it's not a matter of if it will leak again; it's a matter of when it will leak again. This will be a significant expense requiring the mason to take up parts of the pool decking so the pipes can be uncovered and replaced, and the plumber to dig trenches to uncover the lines from the house to the pool and from the pool to the pool equipment. This may well become a legal matter.

Very disappointing experience with Anthony & Sylvan Pools. We started this process back in May 2026, and we were originally under the impression that our pool renovation would take approximately 6–8 weeks. Instead, we waited until September 5, 2026 just to finally have our pool completed. That was months of waiting for a renovation we expected to have finished much sooner. Throughout the process, communication was one of our biggest frustrations. We constantly felt like we had to call and chase people ourselves just to get updates instead of being proactively kept informed about the status of our project. Then, after waiting all that time and finally getting our pool completed, we discovered another major issue. From the beginning, we told our renovation specialist, Joe, that we wanted a salt system. We even received a written proposal from the Reno specialist Joseph Abrams from Anthony & Sylvan that specifically stated: “Install a Fusion Soft Salt Mineral Water Purification system with electric.” However, our pool ended up being set up for chlorine instead of the salt system we requested. When we questioned it, the contractor who completed the work told us that a salt system wasn’t on the work order he received. Joe later acknowledged to us in writing that he may have made a mistake on one of the proposals, but pointed out that the final signed contract didn’t contain the salt system. We are not pool experts. That’s exactly why we hired professionals. We relied on the person representing Anthony & Sylvan to accurately prepare the paperwork based on what we discussed and requested. If something discussed with us and specifically written on a proposal was later left off other paperwork or wasn’t communicated to the installer, we don’t believe the customer should be expected to catch that technical discrepancy. What made the situation even more frustrating was then being offered the salt system for an additional $800. From our perspective, we shouldn’t have to spend additional money to receive something we communicated that we wanted from the beginning and that appeared in Anthony & Sylvan’s own written proposal. Mistakes happen. What matters is how a company handles those mistakes. After waiting from May until September 5, repeatedly having to seek our own updates, dealing with poor communication, and then ending the project with a dispute over equipment we believed we were receiving, we cannot say we were satisfied with our experience with Anthony & Sylvan Pools. We spent a significant amount of money on this renovation and expected much better communication, attention to detail, customer service, and accountability. Based on our experience, we would not recommend Anthony & Sylvan Pools for a pool renovation.

want to be completely honest about how disappointed and frustrated I am with this situation. When it was time to sign the paperwork and receive the money, everyone was very kind and responsive. But now that there are problems on your end, I feel like I am being ignored. I have reached out to several people and have not received a clear response or solution. If I had known from the beginning that the work was not going to be completed properly, I would never have agreed to pay this much money. I have pictures and text messages documenting everything, and I have also spoken with several people regarding this situation. This is not fair to us. This pool was a major investment for our family because it was supposed to be part of our summer vacation. That is why we decided to spend the money to have it fixed and ready for our family to enjoy. All I am asking for is for the work that we paid for to be completed properly and for someone to take responsibility and communicate with us. We deserve a response and a resolution.

We signed a contract with Anthony & Sylvan, and the pool resurfacing project was completed in April 2022. At first, our newly resurfaced pool looked beautiful. However, in May 2022, when our pool maintenance company came to open the pool, we discovered a serious problem. The bottom drainage lines for both the pool and spa were clogged due to plaster leakage from the resurfacing work. As a result, the pumps responsible for pulling and circulating water from the bottom of the pool and spa no longer function properly. Anthony & Sylvan resurfaced our pool, but in the process, they damaged the drainage system. We contacted Anthony & Sylvan multiple times regarding this issue, but they refused to take responsibility or provide a proper solution. We were informed that the repair costs would range from approximately $20,000 to $25,000 and could take several months to complete. The repair process involves digging a 9- to 12-foot shaft, cutting through patio stone, cutting into the bottom of the pool and spa, replacing damaged pipes, and restoring everything afterward. This is an extremely complicated and expensive repair. So, beware of this company and avoid them at all costs. They are not responsible, hire unqualified workers, and provide poor customer service. Hire a reliable company and save yourself from unnecessary stress and financial loss. Most recently, a customer service representative from Anthony & Sylvan Pools contacted me and offered $1,600. I cannot understand how the company believes that $1,600 is an acceptable resolution for damages totaling $20,000–$25,000. Again, STAY AWAY from Anthony & Sylvan for both pool repairs and new pool construction. Their marketing may look impressive, but the quality of their work and their accountability are extremely disappointing. Stay away!!!

Texas - We are now going on 8 months with this company, and our pool is still not complete. This has easily been the worst experience we’ve ever had with any contractor. Once they take your money, communication essentially stops. Our salesperson became completely unreachable, and getting any response was nearly impossible. The project manager was rarely onsite and did not properly manage the contractors at all. Major issues throughout the project include: • Wrong tiles installed twice, requiring them to be ripped out and redone • Poor communication about decking, causing multiple return visits • Contractors frequently not showing up, despite being “scheduled” • Repeated delays with no valid explanation (not weather-related) We have been extremely patient, but we constantly had to follow up and push the project manager just to get basic progress. Even then, concerns were brushed off or ignored. We often had to repeat the same issues over and over before anything was addressed. When we escalated concerns to the salesperson, scheduler, project manager, and even the area manager, we were given the same runaround: “it’s scheduled.” We would take time off work to be present -- only for no one to show up. At one point, we even requested in-person meetings to resolve ongoing issues, but weeks would go by with nothing scheduled. Only after repeated reminders would anything happen. We’ve built a pool before, and it took less than 3 months. This experience has been the complete opposite. With summer approaching, it’s incredibly frustrating to say that we likely won’t have a completed pool in time. We’ve even had to postpone our vacation just to try and keep this project moving. We have no confidence that this company will complete the job correctly or stand behind their work. If you’re considering them, pay more and go with someone else -- it will save you time, stress, and disappointment. We are currently consulting with an attorney and exploring our options.

To say the entire project has been a nightmare is a gross understatement. So many things were done improperly and then made even worse instead of being fixed. The general manager himself described my plaster as "horrible" and yet refuses to replace it because he needs to speak with the plaster company. (This has been going on for 2 years.) My sheer descent (focal point of the pool) has never functioned properly and is completely unusable. They recently were "fixing" issues with the coping and ended up removing and replacing all the tile in the spa. The SPA IS NOW COMPLETELY RUINED. The tiles are wavy, the spillway is wavy, and even the wall of the spa is wavy. The deck was ruined right after they installed it (too much acid in an acid wash) and still has not been replaced. I have been extremely patient and allowed them time to fix/replace everything, but they just stall on fixing it or they make it worse. I am now at the point where I will have to hire an attorney and seek a settlement because I don't want them anywhere near my home ever again.

Our pool looked great at first — but four years later, it was falling apart. Tiles came off, the wall behind them crumbled, and leaks damaged the deck. Multiple engineers blamed poor materials and construction, but Anthony & Sylvan denied our warranty claim and blamed us. They ignored us until we got a lawyer and went public. Then they offered a partial repair — but only if we signed an NDA and deleted our reviews. They dragged things out for months instead of owning the problem. If you think their brand means quality or service, it doesn’t. Find a builder who actually stands behind their work.