Anthony & Sylvan PoolsReviews of anthonysylvan.com

Never get a pool from this company. Tara is completely clueless and a plight to this company. They used to have a manager with pool knowledge and employees who graduated high school but that has changed.

Anthony & Sylvan pushes to sign on clients with coupons and discounts if you commit by a certain date then make unrealistic scheduling promises that they can’t deliver. They weren’t honest and upfront about their lack of resources and crew availability making my project delayed with interruptions. They didn’t know how their online payment software system worked and communication with me and each other within the renovation team was poor. From signing on with a renovation project in March with a promise to start in April, work didn’t begin until mid May with final application completed end of July. At completion, I emailed photos addressing concerns with the appearance of the plaster to the project manager who called about a month later. Admitted he never saw the email until he checked it during our call and said he would come out to look at the pool the following week. He never did nor did I get any follow up from anyone at this company.

Anthony & Sylvan Pools completely restored our pool and used sub par contractors who used sub standard materials. I have done many large restoration projects in my lifetime, and without question the process and execution of this restoration was the poorest on all counts. The current issue we are facing is that all the plumbing lines they installed are not to industry standard. Their plumber used physical spa flex pipe when the pool was renovated. The industry standard is Schedule 40 PVC pipe/fittings. The flex piping use will, over time, degrade from the inside (pool chemicals eating away at the pipe), and from the outside (soil conditions, etc. eating away at the pipe). At this point it's not a matter of if it will leak again; it's a matter of when it will leak again. This will be a significant expense requiring the mason to take up parts of the pool decking so the pipes can be uncovered and replaced, and the plumber to dig trenches to uncover the lines from the house to the pool and from the pool to the pool equipment. This may well become a legal matter.

Very disappointing experience with Anthony & Sylvan Pools. We started this process back in May 2026, and we were originally under the impression that our pool renovation would take approximately 6–8 weeks. Instead, we waited until September 5, 2026 just to finally have our pool completed. That was months of waiting for a renovation we expected to have finished much sooner. Throughout the process, communication was one of our biggest frustrations. We constantly felt like we had to call and chase people ourselves just to get updates instead of being proactively kept informed about the status of our project. Then, after waiting all that time and finally getting our pool completed, we discovered another major issue. From the beginning, we told our renovation specialist, Joe, that we wanted a salt system. We even received a written proposal from the Reno specialist Joseph Abrams from Anthony & Sylvan that specifically stated: “Install a Fusion Soft Salt Mineral Water Purification system with electric.” However, our pool ended up being set up for chlorine instead of the salt system we requested. When we questioned it, the contractor who completed the work told us that a salt system wasn’t on the work order he received. Joe later acknowledged to us in writing that he may have made a mistake on one of the proposals, but pointed out that the final signed contract didn’t contain the salt system. We are not pool experts. That’s exactly why we hired professionals. We relied on the person representing Anthony & Sylvan to accurately prepare the paperwork based on what we discussed and requested. If something discussed with us and specifically written on a proposal was later left off other paperwork or wasn’t communicated to the installer, we don’t believe the customer should be expected to catch that technical discrepancy. What made the situation even more frustrating was then being offered the salt system for an additional $800. From our perspective, we shouldn’t have to spend additional money to receive something we communicated that we wanted from the beginning and that appeared in Anthony & Sylvan’s own written proposal. Mistakes happen. What matters is how a company handles those mistakes. After waiting from May until September 5, repeatedly having to seek our own updates, dealing with poor communication, and then ending the project with a dispute over equipment we believed we were receiving, we cannot say we were satisfied with our experience with Anthony & Sylvan Pools. We spent a significant amount of money on this renovation and expected much better communication, attention to detail, customer service, and accountability. Based on our experience, we would not recommend Anthony & Sylvan Pools for a pool renovation.

want to be completely honest about how disappointed and frustrated I am with this situation. When it was time to sign the paperwork and receive the money, everyone was very kind and responsive. But now that there are problems on your end, I feel like I am being ignored. I have reached out to several people and have not received a clear response or solution. If I had known from the beginning that the work was not going to be completed properly, I would never have agreed to pay this much money. I have pictures and text messages documenting everything, and I have also spoken with several people regarding this situation. This is not fair to us. This pool was a major investment for our family because it was supposed to be part of our summer vacation. That is why we decided to spend the money to have it fixed and ready for our family to enjoy. All I am asking for is for the work that we paid for to be completed properly and for someone to take responsibility and communicate with us. We deserve a response and a resolution.

We paid them top dollar and in return we got a sloppy job, disregard for our property, and poor communication. Also waiting almost a month for the refund for the water delivery they promised but couldn’t deliver. We were promised we would be swimming by Memorial Day weekend when it reality it was almost three weeks later so we had to cancel our Memorial Day plans. Everyday for three weeks we get an e mail telling us that we have a past due balance, which was paid the month before and the check cleared immediately, however no mention of the over 2000.00 refund they owe us and we paid for. I would not recommend this company !

We signed a contract with Anthony & Sylvan, and the pool resurfacing project was completed in April 2022. At first, our newly resurfaced pool looked beautiful. However, in May 2022, when our pool maintenance company came to open the pool, we discovered a serious problem. The bottom drainage lines for both the pool and spa were clogged due to plaster leakage from the resurfacing work. As a result, the pumps responsible for pulling and circulating water from the bottom of the pool and spa no longer function properly. Anthony & Sylvan resurfaced our pool, but in the process, they damaged the drainage system. We contacted Anthony & Sylvan multiple times regarding this issue, but they refused to take responsibility or provide a proper solution. We were informed that the repair costs would range from approximately $20,000 to $25,000 and could take several months to complete. The repair process involves digging a 9- to 12-foot shaft, cutting through patio stone, cutting into the bottom of the pool and spa, replacing damaged pipes, and restoring everything afterward. This is an extremely complicated and expensive repair. So, beware of this company and avoid them at all costs. They are not responsible, hire unqualified workers, and provide poor customer service. Hire a reliable company and save yourself from unnecessary stress and financial loss. Most recently, a customer service representative from Anthony & Sylvan Pools contacted me and offered $1,600. I cannot understand how the company believes that $1,600 is an acceptable resolution for damages totaling $20,000–$25,000. Again, STAY AWAY from Anthony & Sylvan for both pool repairs and new pool construction. Their marketing may look impressive, but the quality of their work and their accountability are extremely disappointing. Stay away!!!

Geoff was great. Very happy with his service. I will be using A&S for all my pool repairs and service moving forward