Anthony & Sylvan PoolsReviews of anthonysylvan.com

I have been unable to connect with the service team regarding a crack in pool. I have tried this for over two years now. Additionally, our coping is separating from the pool. I picked Anthony & Sylvan because I thought they would stand by their product and would have quality work. Turns out neither is true, they never call back.

Do not trust this company. I was given a contract for $73,500 and give them a deposit of $2000. After all the approvals were done, I was sent a payment schedule that was $89,500 with no explanation. After a conversation with the salesperson he has it was an upgraded heater and other items that I wasn't even aware of. Because of the bait and switch, I immediately cancelled the contract and now I can't my refund back. I just got an email stating "If we don't hear from you, the company may not be able to recognize your review as genuine". I guarantee this is a legitimate review from a prospective customer. Not only that during the proposal period they offered a free spa and but came back with a $90K+ estimate. So much for the 'free spa'.

Please do yourself a favor and do not use this company! If you ever decide they are your best option please hire an attorney and an engineer to go over the contract and the installation plans. Our concrete work was quoted at $7000, this was to cover the concrete around the pool and drainage. Now we are well over $25,000 just in concrete because of a layout error they made. The site manager has repeatedly stated that they made a mistake but we signed the contract so its our problem now.

DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response—no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no one has come out to even look at the pool. When I email, I rarely get a response, and my calls go unanswered.

We tried to address issues with the Las Vegas construction manager Chris but that was a joke. Initially he started with bullying tactics but when that wasn't working he switched to promising appeasement without delivery anything. After paying $100k up front, I've got an empty concrete nightmare my family gets to look at every day. Inability to schedule or maintain a schedule. Don't expect the materials to match any of the samples you selected from. Communication is horrible and nonexistent. Don't expect project managers to verify work is done correctly. Don't expect to receive the site visit reports. We've received two in over six months and that's only on ones we're things went properly. Don't expect them to respect your property or home. Yes it's a construction area but it doesn't mean we should have to clean up trash or debris that they leave behind. Designers have no idea about the products that are used, to request the proper design elements are met. Or how items will be installed. Unprofessional subcontractors. Don't go through my nightmare. Find a different company.