Robert
Outstanding service
Great service excellent better than I could have expected

Answering Service Care (ASC)Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.Why Choose ASC?Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go
Answering Service Care (answeringservicecare.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 83 reviews with 5 stars · Clear filters
Robert
Great service excellent better than I could have expected
Joseph
Answering Service Care has been a game changer for our business. Their team has represented our company flawlessly and it's been one of the most seamless transitions that we've worked through with a company, especially one that is sometimes the first line of communication with new customers and existing customers. It's been a very positive experience. They offer a Premium service at a competitive price, a win-win for us and especially our Customers!
Dwayne T.
Excellent Service
Response from Answering Service CareApr 1, 2024
Hi Dwayne, thank you for the kind words and for trusting us to serve as an extension of your business over the years!
C. G.
Very happy with their services
GEORGE B.
Fast,friendly,service, with a smile is what I experienced! Got everything I asked for and then some. Jennifer, you go girl! She's on it.
Response from Answering Service CareFeb 12, 2024
Hi George, we're happy to hear about your experience working with Jenn! Thank you for taking the time to leave the feedback, we look forward to many more of these great interactions with you!
customer
They go above and beyond to make sure all your needs are met. Everyone you interact with is kind, professional, and cares about your business. Highly recommend!
Response from Answering Service CareFeb 12, 2024
Hi Jorge, we appreciate you taking the time to share the kind words! We look forward to continue providing yourself and your callers with exceptional service!
Cynthia
As a small business owner, finding reliable and professional support services is crucial for our growth and customer satisfaction. From the onset, Oneil demonstrated a remarkable understanding of our business needs. He tailored their services to fit our unique requirements, ensuring that every call was handled with the utmost professionalism and efficiency. Luis provided great technical support, and both he and Oneil had a willingness to go above and beyond outside of regular business hours to help us get set up. I highly recommend Answering Service Care to any business looking for a reliable and exceptional answering service.
Response from Answering Service CareFeb 12, 2024
Hi Cynthia, thank you for the feedback! As an extension of your business we believe it's critical to have a clear understanding of your business, and what you are looking to achieve, to ensure we are aligning our efforts with your goals. We're glad to hear that Oneil and Luis we're able to do that and we look forward to contributing to your team's success!
BR T.
Amazing partner and sister company!