Answering Service CareReviews of answeringservicecare.com

Response from Answering Service CareAug 29, 2023

Hi Alonzo, I'm sorry to hear about your disappointing experience with our service. We take a lot of pride in the relationships we have with our clients and understand the trust and transparency necessary to build those relationships. We do have an in depth online portal that provides you with options to view and listen to messages, view detailed call records, pay your bill, visibility to your scripting and call handling along with many other features to ensure you have control and clarity over every aspect of your account in real time. When we spoke early last month you were happy with the service after a few initial adjustments, I was surprised to see your request to cancel services. I know you were not open to discussing the matter when I reached out, but I want to extend the offer again to clear up any concerns you have. It's disappointing to hear your frustration and see the sentiment towards our relationship take a turn. I've left my contact info below, I'm committed to doing everything we can to make things right. John Bramos Director of Client Services 954-969-2498 [email protected]

Response from Answering Service CareAug 2, 2023

Hi Yaacov, I'm disappointed to hear about your experience thus far. Of course being an answering service our priority is to be there to answer your calls and provide a smiling face on the line to assist your callers. All of your calls should be making it to an agent, not a machine. I'd be happy to work with you and identify examples of the calls you have concerns with. As an extenstion of your business we recognize the importance of the customer service experience we provide on your behalf. I tried reaching you today but I missed you. Please reach out when you have a moment, I look forward to connecting with you and gaining your trust in the service we can provide. John Bramos Director of Client Services 954-969-2498 [email protected]

Response from Answering Service CareMar 21, 2023

Hi Sigalie, I'm disappointed to hear that you're having trouble getting through to us in a timely manner. As an answering service our first priority is getting to your calls as quickly as possible. I will have your account manager, Liza, reach out to you to see what we can do to improve.

Response from Answering Service CareMar 15, 2023

Hi Brenda, I apologize for the experience you've had with our billing system. We do our best to lay out our bills in a transparent and easy to understand format. I will have your account manager follow up with you to ensure you understand the breakdown and provide information on how you can avoid credit card processing fees when paying your invoice. We look forward to speaking with you soon!

Response from Answering Service CareMar 10, 2023

Hi Thomas, I'm sorry to hear about your concerns with our billing system. I will have your account manager, Isabel, reach out to provide more information on how you can avoid paying a credit card processing fee when paying your bill. We look forward to speaking with you soon and getting this issue resolved!

Response from Answering Service CareMar 15, 2023

Hi Karla, we are in the business of building relationships with our clients so it's disappointing to hear about this experience you've had when reaching out to us. I've asked your account manager, Isabel, to reach out to see what we can do to make things right. We look forward to speaking with you soon.

Response from Answering Service CareMar 7, 2023

Hi Carmine, we're disappointed to hear about your experience with the service. I've asked your account manager, Liza, to reach out to you to see what we can do to improve your experience and earn your trust. I understand you've already shared some feedback with her that we are looking into. We are in the business of building relationships and I'm confident if we keep the lines of communication open we can address any concerns you may have.