ANSgear.comANSgear.com is the world's largest online paintball store. They carry a massive selection of Paintball Guns, Tanks, Masks, Loaders, Harnesses, Barrels, and more. ANSgear.com is also fully stocked with Airsoft guns and equipment. Thousands of items are on sale daily to ensure you get the best deals. Fast & free shipping will keep you up to date with all of the latest paintball and airsoft gear.
ANSgear.com (ansgear.com) has 38 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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38 approved reviews, newest moderated first
Natalie L.
They are the most unprofessional company I’ve ever delt with. They either don’t respond to messages and take days to respond. Giving the run around with hidden fees. Zero customer service and they do not go above and beyond. Sounds like they are run by teenagers with zero experience. Do not buy from them.
adam H.
Worst possible customer service I’ve ever had to deal with, they are lazy and unprofessional whilst slapping on hidden fees and surcharges without you knowing until afterwards. They do was suits them while screwing the customer over ensuring it protects their reputation. Never again would I deal with this company and I highly recommend everyone stays away from them as well.
Walter N.
I will never order from these people again. I ordered my paintball gun. For a certain price and by the time, ADDED all of the extra charges and taxes it was about 25 dollars more. Then it took so long to get it. I thought I was getting scammed. However, I did get free shipping. Thank god for that. It probably would have been a 100 more. But, that's why I gave them one star. To bad they don't have minus stars.
Matt S.
I’m reluctantly giving this company two stars, and that’s solely because they offer a great selection of products, which allowed me to place one large order. Unfortunately, that’s where the positives end. I placed a significant order that, according to their tier system, should have earned me nearly 6,000 loyalty points. Instead, I was shorted 1,900 points. When I inquired, I was met with a dismissive response: “Sorry, the system is automated,” with no further explanation or resolution offered. Admittedly, I missed the option to select USPS for shipping and requested to switch from FedEx. I was told they’d "try, but no guarantees." Despite the fact that my order didn’t ship for another three days, they made no effort to accommodate the change. When I finally attempted to use my loyalty points, their website wouldn’t allow it. I reached out via email, live chat, and phone but was met with generic responses and minimal effort to resolve the issue. Eventually, the points system started working again, but the lack of communication and care during this process was frustrating. To make matters worse, the packaging for my last two orders was appalling. All items— including hard ones — were thrown loosely into oversized shipping bags with little to no protection. As a result, some items arrived scuffed or lightly damaged. I won’t even bother contacting them about this; I’ve already seen how poorly they handle customer concerns. The recurring issue here is a complete lack of customer service and care for their customers. It’s as though they’ve grown too big to bother with individuals, which is both disappointing and unacceptable. Once I use up the remainder of my points, I’ll be taking my business elsewhere.
Will G.
Unfortunately, my experience with ANSGEAR left much to be desired. Despite charging for new products, the items I received were in opened packaging, significantly diminishing their value. This lack of attention to detail and quality control is concerning, and I cannot recommend their services based on my experience. I also received items that were not as described, and some were even falling apart. I was told that this is how the items come as they are older and there isn't anything they can do about it. They also offered for me to pay return shipping and additional shipping for a replacement product, and assured me that they would send me a item in the same condition! Very professional!! Stay far away and spend your money at better companies such as Lonewolfpaintball.com
Response from ANSgear.comMay 13, 2024
Hello William, About your order, we talked about a few things. One concern was the Hydro Test date on a Grab Bag 48/3000 Compressed Air Tank—Assorted Brands—Black, for which we have discounted 50%. These are supposed to have about half of the certified time left for use. We provided a 40% refund of what was paid for that bottle since it was more than 2.5 Years old. The original cost was $25, and we refunded $10. The second concern was with the HK Army HSTL Thermal Paintball Mask - Realtree w/ Clear Lens received. You initially believed the lens was defective since you could not see through it. After letting you know that you needed to remove the protective film for use, you mentioned a concern about the mask being shipped in an unsealed bag. These goggles are shipped to us in bags and have a stapled cardboard sleeve at the top. We received an image of that sleeve missing and the bag open. You became upset once we clarified that they ordered the Goggle with a configuration that was not stock, and we did a lens swap to accommodate your requested mask/lens combination. No physical damage or color issue was reported. You then asked for the goggle to be exchanged, but this would yield a similar result to what you already have except for the cardboard sleeve. So, a refund of $5 was processed for appeasement. The Overall goggle cost was $65. We are happy to be a resource for the paintball community and for any questions or concerns please call our customer service team. https://ansgear.com/about-us/
findyordestiny
Ansgear must think we are stupid. I was very close to pulling the trigger on a Ninqa Pro v2 regulator. Here is my problem with them. The std pro v2 has a steel bonnet, Ansgear's description says it comes with a aluminum bonnet. The aluminum bonnet makes it a pro v2 ultralight. A marker tank threads are aluminum, aluminum to aluminum will sieze and gall unless you use antiseize. Not desireable by any means when using hpa. Buyer beware!
Gerald S.
Ordered 2 online packages on the 28th of April , still have not arrived , I’ll be sending them back for a refund if they ever arrive and I’m going to update this review when I get my answer and post the screenshots so everyone can see that this company is a joke and they do not care they do not help with these situations. They just want you’re money and when they get it you are irrelevant 💯 screenshots coming
Joe Tha N.
I have shopped with ANSgear plenty of times. They are pretty awesome.