ANRAN Security CameraReviews of anran-cctv.com

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that our products and service did not meet your expectations. We take full responsibility for your negative experience and understand your frustration. This is certainly not the standard we strive to maintain at ANRAN. Please contact our customer resolution team directly so we can address your specific concerns and work towards a satisfactory solution: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right and restoring your trust. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that your 3 camera systems, which were working well initially, started having problems after 2 months. We also deeply regret the frustrating experience with our customer service, including the endless repetitive questions and unhelpful responses regarding updates. Please contact our technical escalation team directly so we can properly diagnose and resolve the issues with your systems: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to providing you with effective technical support and a satisfactory resolution. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that your camera stopped charging after just 3 weeks and that our customer service failed to provide a replacement. This is completely unacceptable, especially for a product that should be under warranty. Please contact our escalation team immediately so we can arrange a replacement or refund for you: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right without further delay. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize for the issues with your solar camera purchased from eBay - the failure to charge via solar panel, constant internet disconnections, and unhelpful customer service suggesting you take it down to charge manually. We understand your frustration after only 2 weeks of use. Please contact our technical support team directly so we can troubleshoot these issues and arrange a replacement if needed: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to resolving this matter promptly. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize for the multiple failures you've experienced - solar panels not charging even on sunny days, the 64GB memory card not working, WiFi connectivity issues, and most concerning, the poor handling of your return request. Being asked to state you "didn't like the product" when it was clearly defective, and being charged £3.35 for a return label, is completely unacceptable. Please contact our customer resolution team immediately so we can: Properly investigate the technical issues with your system Process your return/refund without misleading requirements Waive any return shipping fees Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to making this right and treating you fairly. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize that one of your three cameras stopped working after 5 months and that our customer service subjected you to repetitive, unnecessary questions during your warranty claim. This is not acceptable, and we understand why you would never buy from us again. Please contact our escalation team directly so we can immediately process your warranty replacement without further hassle: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to resolving this promptly and respectfully. Best regards, ANRAN Customer Service Team

Response from ANRAN Security CameraJan 26, 2026

Dear Valued Customer, We sincerely apologize for the confusion and frustration regarding the additional $8/month fee that appeared after 5 days. We understand you paid $70 for the camera and did not expect ongoing subscription costs to make it work. This should have been clearly communicated upfront. Please contact our customer service team immediately so we can clarify the subscription requirements and explore options for you, including potential refund: Email: [email protected] Phone: 1-866-958-6988 (US) / 44-20 8610 1559 (UK) Website: www.anran-cctv.com We are committed to transparency and finding a fair resolution. Best regards, ANRAN Customer Service Team