ANRAN Security CameraReviews of anran-cctv.com

Response from ANRAN Security CameraMay 13, 2026

Dear Customer, We are truly sorry to hear about your experience and completely understand your frustration, especially after purchasing the subscription service and still not getting the motion detection performance you expected. Based on the issue you described, the problem may be related to the current detection sensitivity settings of the camera. We kindly recommend trying the following adjustments: Increase the Motion Detection Sensitivity to a higher level Turn OFF the Humanoid Detection / Human Detection option temporarily Check whether there is any available firmware update for the camera in the App settings These settings can significantly affect how often the camera detects movement, especially for vehicles or motion at longer distances. If you still experience the same issue after adjusting the settings, please feel free to contact us again and provide the camera’s SN number so we can further investigate the device status and assist you more effectively. We sincerely apologize again for the inconvenience and appreciate the opportunity to help improve the situation.

Response from ANRAN Security CameraMay 13, 2026

We are truly sorry to hear about your experience and completely understand your frustration, especially after purchasing the subscription service and still not getting the motion detection performance you expected. Based on the issue you described, the problem may be related to the current detection sensitivity settings of the camera. We kindly recommend trying the following adjustments: Increase the Motion Detection Sensitivity to a higher level Turn OFF the Humanoid Detection / Human Detection option temporarily Check whether there is any available firmware update for the camera in the App settings These settings can significantly affect how often the camera detects movement, especially for vehicles or motion at longer distances. Regarding the 4G issue you mentioned, please make sure you are using the sim card that cames with camera.

Response from ANRAN Security CameraMay 13, 2026

Dear Customer, Thank you for taking the time to share your detailed experience with the Q3 Tilt Camera. We are truly sorry to hear that the camera has not performed as expected, especially after all the troubleshooting and even the replacement process we previously arranged for you. We completely understand how frustrating it must be to see important events, such as vehicles entering your driveway and deliveries being made, not triggering notifications, while unrelated movement outside the property is detected instead. We also appreciate the clear explanation of your installation position and settings — this information is very helpful. Based on the situation you described, the issue is most likely related to the PIR detection characteristics of battery-powered cameras. These cameras are generally more sensitive to sideways movement across the detection area rather than movement directly toward the camera. Since your camera is mounted high and facing directly toward the gates, vehicles entering straight toward the camera may not always trigger detection effectively, especially larger vehicles moving slowly. To improve the detection performance, we kindly recommend the following adjustments: Lower the installation angle slightly if possible, so the camera can capture more side movement when vehicles pass through the gate. Expand the humanoid detection area slightly beyond the gate entrance instead of keeping it tightly centered only on the gate. Temporarily disable Humanoid Detection and test using standard Motion Detection only, as some vehicles may not be recognized under humanoid filtering. Confirm the camera firmware is fully updated to the latest version. We fully understand that you have already spent considerable time testing the system, and we sincerely apologize that the experience has not met your expectations. Even though we previously provided a partial refund and replacement camera, we still genuinely appreciate your feedback, as it helps us continue improving both our products and support service. If you would still be willing to continue troubleshooting with us, please feel free to send us the camera SN number along with screenshots of your current detection settings, and we will ask our senior technical team to review the setup once again for you. Thank you again for your patience and understanding. Best regards,

Response from ANRAN Security CameraApr 27, 2026

Could you please let us know what specific issue you’re experiencing with the camera? Also, which support email address have you contacted before? You can send the details to [email protected] , and I’ll personally check it and do my best to resolve your issue as quickly as possible.