ANRAN Security CameraReviews of anran-cctv.com

Shortly after I registered my new Anran Q4 CCTV I received two independent emails thanking me for purchasing their products and how they would love to hear about my experiences. One from Kathie the other from Jennie, both offered me a financial incentive to give them a 5 star review on Trustpilot, the latter also offering alternatives, e.g. a 32g SD card or 6 month warranty. By this time I had identified an issue with the camera. It only picked up and recorded visitors exiting the property but not entering. So for example we could see the postman leaving but not arriving. Also when someone crossed the boundary of the field of view of the camera it was so late in starting the recording that the person was already ¾ of the way across or sometimes already out of shot. I replied to Kathie’s welcome message with my concern that I may have a faulty sensor. She promptly responded telling me that she would pass it on to tech support. I was shortly contacted by Alex who wrote that no, this wasn’t a faulty sensor and sent me some info about settings with some screen shots from an out of date app. I replied that I had already tried all settings and included screenshots of my setting and videos as evidence of my conclusion. Nothing. No response at all from Alex even after a follow up email. I then emailed Kathie back. Nothing. My emails are being ignored. So, I then contacted both PayPal, to open a case, and Trustpilot to tell them about the incentive offered to me, and I ‘coincidentally’ received an email from a Conggo at Anran offering their ‘heartfelt gratitude’ for my recent order and belatedly asking me to activate my warranty which I had already done. I replied to Conggo with my issues but that email was also ignored. I eventually received a response from Anran via PayPal in which they offered a refund if I first returned the device to them … in China. I replied and explained that it was actually sourced from the UK and asked them for a prepaid returns slip and a returns number as the product was not fit for purpose. They conceded to the UK address but ignored the rest of the request. I sent the device off to the address given, at my own expense, and contacted them (via PayPal) once I received confirmation of delivery. A week has passed since I informed them that the item was delivered and signed for but I have yet to receive my refund and have had to escalate the issue with PayPal. In summary, based on the older 1 star reviews and my own experience, I have to assume that the more recent 5 star reviews may have been influenced by the incentives offered by Anran in order to improve their rating. My advice, take them with a pinch of salt. I wish I had checked the company out on Trustpilot before parting with my money.

Must be without a doubt the worst camera I have ever bought, admittedly a cheap version but after suffering with trying to have it record to SD storage and 3 cards later it simply switches to cloud! I refuse to pay a monthly fee and have contacted the company for support which was totally inadequate, Dont bother purchasing their products unless you enjoy wasting your cash

j'ai acheté cette camera Anran chez Amazon en avril 2023. elle n'a jamais fonctionné correctement. mes contacts avec la société Anran ont été totalement improductifs. hier, j'ai pris la décision de la démonter et je la mettre a la poubelle ! j'ai assez perdu de temps a essayer de faire fonctionner ce systeme.

Just checked the 3m cable length as advertised, since the cable modification the new cable is only 2.5m. The website video is incorrect as still showing a cable pushfit connection. Now not sure which is the correct cable configuration, maybe supplied old stock.

I purchased an 8 cam wireless system from the day it was installed there were issues with it I reported these issue to "customer service" I was told tech support will get back to me in 48 hours here we are 7 months later I am still trying to get someone to acknowledge there is an issue even if they have logged in and had a look asked me to take photos of the issue on the screen and send it here were are still waiting asked more questions told 48 hours it will be addressed "customer service " No ! delay contact point today I waited 1 hour and 9 mins for them to reply to a message even if it had shown it was read by them just ignoring it for that time frame system quality based on my experience and in my opinion I should have saved $1100 and up the insurance

Camera takes few minutes to connect, camera app Works camera but picture has long delays, camera disconnect s. Constantly, camera has four bars on Signal strength meter, camera has been very aggravating to use had it over a year. Never buy Another wi fi camera. IAM going back to wired System.

After checking on ground, bought proper CCTV pole and had professionally erected on roof. Worked for 2 days. Had to then pay to be brought down. More cost. Anran asked many questions all answered. Anran said had to forward to sales and never heard anything. Seems they may have been running down the clock on ebay and PayPal returns. After total discharge and recharge, can't turn on or reset. Junk!

What a load of rubbish. The picture from the cameras during the day were particularly good,with good colour and clarity. Nigh time pictures were reasonable at best. The recording failed to operate after a few months and the response from the company was non existent. I only asked for a technician to reset the record (at my expense) and I did not receive a reply from the company. I recommend you purchase a known brand.