Anker SOLIX USReviews of ankersolix.com

Response from Anker SOLIX USJul 30, 2026

Thank you very much for your feedback and for sharing your experience with us. We’re glad to hear that you are very satisfied with the product and that the installer was knowledgeable and helpful throughout the process. At the same time, we sincerely appreciate your suggestion regarding the sales consultation process. We’re sorry that clearer guidance was not provided earlier, and we agree that having more detailed discussions about backup power needs would be very beneficial for future customers. We have shared your feedback with the relevant team and will continue working to improve our service and provide clearer guidance during the sales process. Thank you again for your valuable input and support. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USJul 24, 2026

Thank you very much for your recognition of our products and for taking the time to share such thoughtful feedback. We’re delighted to hear that your ordering and shipping experience went smoothly and that the unit performed well during your initial test. We also truly appreciate your long-term trust in Anker products. At the same time, thank you for pointing out the issue regarding the instructions for connecting the F3800 to the iPhone app. We understand how important clear setup guidance is, especially when internet access is limited. We have already shared your feedback with the relevant team and will take it into consideration as we continue improving our user guide and product instructions. Your feedback is very valuable to us, and we sincerely appreciate your support and understanding. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USJul 30, 2026

Hi, We’re very sorry to hear about your experience with the runtime issue, and we understand how frustrating this must be. Thank you for bringing it to our attention. Based on our testing under home-use conditions that closely reflect real household scenarios, the S2000 can power a refrigerator for up to 35 hours. However, actual runtime may vary depending on factors such as the refrigerator model, rated power, compressor cycling, temperature setting, ambient conditions, and how frequently the door is opened. We have reviewed your order information, and our official Anker SOLIX Support Team will reach out to you directly by email to follow up on your case and help investigate the situation as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience and understanding while we look into this for you. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USJul 1, 2026

Dear James, Thank you for your patience and for bringing this matter to our attention. We are truly disheartened to hear about your experience. You placed your trust in us by spending £1,000 on the Anker SOLIX, yet we failed to deliver the quality of product and service you deserved; for this, we are deeply sorry. We fully understand the frustration caused—not only by the stuck power button disrupting your daily power supply but also by the exhausting back-and-forth communication regarding after-sales support. Anyone in your position would be disappointed. Please rest assured that this is certainly not the standard of service Anker aims to provide. We have assigned a dedicated specialist to take over your case and oversee it through to resolution. You will not need to repeat the details of the issue; our goal is to provide a satisfactory solution as quickly as possible. At the same time, we will conduct a thorough internal review of our service process to prevent such an experience from happening again. We value the trust you placed in us and will do our utmost to earn it back. Thank you again for your candid feedback. Best regards， Anker SOLIX customer support

Response from Anker SOLIX USJun 22, 2026

Dear Mark, First off, we want to sincerely apologize — to you, and especially to your father. There is no excuse for an 83-year-old customer being treated rudely when reaching out for help, and we take that very seriously. That is not the standard we hold ourselves to, and we're truly sorry it happened. We also hear you on the promo code and pricing concerns. Pricing should be straightforward and fair, and we understand how frustrating it is to spend time building an order around a discount only to have the code fail at checkout. We believe we've located your order based on the details you shared, and to ensure we have everything correct before proceeding, our team has reached out to you via a Request Information message. If you could take a moment to respond there, it would help us pull up your exact order and case history so we can investigate both the service issue and the pricing concerns properly and get back to you with a meaningful resolution. We know we've given you reasons to hesitate, but we'd really appreciate the chance to make this right. Best regards, Anker SOLIX Customer Support