Diana L.
Not what I expected..
The packing was amazing. I read a lot of information regarding my unit. I was extremely sad, to find out that 1 electric heater would only last about 2 hours if that. I get its all about the wattage. But, with my hubby in the last stage of Conjective heart failure, I had to rely on my own skills. I bought it to save him from the cold if we lost power. Well, it will NOT help that much. I will now have to buy new heaters that have a lower wattage. Didn't see that 1 coming. Im not a technician nor do I harbor any kind of wattage knowledge. So, I really thought I was doing a pretty good job. Bottom line, when yiu dont know, and or have someone to help, it sucks. I do love the ability to pull it, that it will run all the smaller items in my house. So there are some major benefits that it has. I have a natural fireplace, but I would have to stay up all night with him in the living room. Lol. Thats where he sleeps. I know I will figure it out. Conclusion, look at the wattage, look at the power before you jump. My situation is unusual, I think!! My 3 stars are only because the power of total wattage was so far off. Maybe its my own fault! Regards, Diana Ps. As of 8/8/26, there has been No contact from them to me regarding any kind of help, knowledge. Maybe if they would have done so, I would Not be writing this follow up So, 7 months have gone by, and to know that the portable power bank, will only run, coffee pot, your cell phones, small items. I have bought 59,000 amps powered packs that pretty much can change a lot. Plus for the amount of money I spent on this unit. Even a heating blanket, well, that's just a joke I guess I should have known more about watts, amps ect, but I'm kinda by myself. I only used it 1 time for his heater, that lasted about 45 minutes. I was beyond disappointed, frustrated and down right mad. To return it was almost beyond my capabilities due to being disabled my self So, yeah, I have their power unit, just can't use it for what I needed it for. I wish I knew more. Truly sucks.
Response from Anker SOLIX USFeb 26, 2026
Hi Diana, We’re very sorry to hear about your experience with battery performance. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support


