Gerald
Works as described
Continued use developed understanding that one must turn device Off between uses. When one turns device off between uses it holds charge as expected.
Response from Anker SOLIX USJul 23, 2026
We are very sorry to hear that you are experiencing unusually fast battery drain with your device. We understand how concerning it can be to see the battery percentage decrease during the day even when no load appears to be connected, as well as to notice more charging cycles than expected based on your actual usage. We sincerely apologize for the inconvenience this has caused. We noticed that your order was placed recently, and in order to provide you with a practical and effective solution, we have already arranged for a dedicated specialist to follow up on your case. Our official Anker SOLIX Support Team will contact you directly via email to further investigate the issue and work with you toward a resolution as quickly as possible. At the same time, we are continuously working to improve both our service and our products so that we can provide you and all of our customers with a better shopping and support experience. We truly value your feedback and appreciate you bringing this matter to our attention. Please rest assured that we will do our best to provide a suitable solution. Thank you for your patience while we carefully review your case. Sincerely, Anker SOLIX Customer Support