Anker SOLIX USReviews of ankersolix.com

Response from Anker SOLIX USJun 22, 2026

Dear Joseph, Thank you for bringing this to our attention. We're sorry to hear you've run into trouble completing your warranty registration — that should be a straightforward process, and we'd like to help get it sorted. We've reviewed your information, and our Anker SOLIX support team will reach out to you directly to assist you with registering your warranty. Please rest assured, we'll make sure your product gets properly covered. Thank you for your patience — we'll take it from here. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USJun 3, 2026

Hi Rande, Thank you for taking the time to share your experience with the F3800 — we truly appreciate your honest feedback. We understand your frustration when a product doesn't meet your expectations, especially for something as important as keeping your RV refrigerator running. We'd love the opportunity to look deeper into your specific usage scenario and see if there's anything we can do to help optimize your setup. We'll be reaching out to you directly through a support ticket to better understand your situation and work toward a solution. Please keep an eye on your inbox. Thank you for giving us the chance to make this right. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USMay 26, 2026

Hi Alan We’re very sorry to hear about your experience with the missing solar charging accessory in your accessory box. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USApr 21, 2026

Hi Brian , Thank you for letting us know about the issue with the cable connecting your second F3800 to your home power panel. We understand how important this is, and we take it very seriously. We have located your support ticket using your order number, and we sincerely apologize for not getting back to you in a timely manner. At the moment, your case has been escalated to our R&D specialists, and we are currently awaiting their feedback. Please rest assured that we have already urged the R&D team to prioritize your issue, and we will do our best to provide you with an answer as soon as possible. Thank you for your patience and understanding. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USMar 24, 2026

Hi David， We’re very sorry to hear about your experience with installtion issue & process working . We understand how frustrating this can be, and we appreciate you bringing it to our attention. If you used an installation service provider that was not assigned to you by us, but instead found another installer yourself, please contact us at any time to request a refund for the installation service. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USMar 16, 2026

Hi Samatha, We’re very sorry to hear about your experience with installtion. We completely understand your concerns and would like to help resolve this for you. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your issue. This will allow us to better understand your situation and assist you as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USFeb 27, 2026

Hi James， We’re very sorry to hear about your experience with product usage. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support

Response from Anker SOLIX USFeb 27, 2026

Hi Antony, We’re very sorry to hear about your experience with product delivery. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up this matter as quickly as possible. Please rest assured that we take your feedback seriously and will do our best to assit you. Thank you for your patience while we look into this for you. Best regards, Anker SOLIX Customer Support