At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.
Anker SOLIX US (ankersolix.com) has 795 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
ankersolix.com
Website
ankersolix.com
Category
Appliances & Electronics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Anker sperrt und bietet keine stabile Funktionalität
Anker sperrt sich vehement gegen die Verwendung bzw. Steuerung ihrer Produkte über fremde Tools wie bspw. HomeAssistant.
Des Weiteren fallen die Server selbst der eigenen App regelmäßig aus, was zu Problemen führt und gegen den Return of Invest geht. Klare Empfehlung gegen Anker.
Response from Anker SOLIX USMar 19, 2026
Hallo lieber Kunde,
es tut uns sehr leid, von Ihren Erfahrungen mit der Nutzung des Servers zu hören. Wir verstehen Ihre Bedenken vollkommen und möchten Ihnen gerne helfen, dieses Problem zu lösen.
Unser professionelles Technikteam arbeitet kontinuierlich an der Optimierung der Serverleistung. Wir werden solche Probleme künftig reduzieren, um Beeinträchtigungen Ihrer Nutzung zu vermeiden.
Derzeit konnten wir Ihre Bestelldaten anhand der uns vorliegenden Informationen leider nicht finden. Wir haben bereits über die Plattform versucht, Ihre Daten anzufordern, damit wir Ihnen einen angemessenen Kundendienst bieten können.
In der Zwischenzeit empfehlen wir Ihnen freundlich, sich mit Ihren Bestelldaten direkt an unser offizielles Support-Team unter [email protected] zu wenden. So können wir Ihre Situation besser nachvollziehen und Ihnen so schnell wie möglich weiterhelfen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir schätzen Ihr Feedback sehr und hoffen, Sie weiterhin unterstützen zu dürfen.
Mit freundlichen Grüßen
Anker SOLIX Kundenservice
LT
Loren T.
Anker Solix Difficult on Purpose to Deal With
I'm not going to write a long review about this awful company. I have purchased more than $3500 worth of their products. Unfortunately, one item a protective case for C200 and C300 series battery that cost me $49.99 was not delivered and is lost at FedEx. Today makes 15 days since it was taken possession of at FedEx. I have tried in vain to get Anker to make it right. I purchased Seel insurance. When I try to file a claim no verification email is sent to me. No, there is nothing wrong with my computer. I received hundreds of emails every week from other people and other sites. There is no way to call a human being at Anker. This company is tone deaf to the needs of its customers. I was going to purchase another $5000 worth of battery backup solutions for my family members. That is no longer going to happen. I even told them they were going to lose my business. Anker could care less. Shop their competitors and avoid this company like the plague. Any response to this review by Anker pretending that I'm not a customer or this did not happen is not true. I will be contacting my credit card company to recoup my money.
Response from Anker SOLIX USMar 16, 2026
Hi Loren，
We’re very sorry to hear about your experience with package lost. We completely understand your concerns and would like to help resolve this for you.
At the moment, we haven’t been able to locate your order details through the available information. We’ve already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further.
Best regards,
Anker SOLIX Customer Support
SR
S R.
Solarbank 2 E1600AC tiefenentladen
Solarbank 2 E1600AC seit einem Jahr in Betrieb, im Winter tiefenentladen, da die aktuelle Firmware keinen ausreichenden Schutz dagegen leistet. Anker hat spät eine Firmware nachgeschoben, die sich nicht mehr installieren lässt, hierzu wären 5% Kapazität nötig. Der Support versucht dennoch mir ständig dieses Update zu empfehlen trotz >5 Fehlersuchen um die Lieferung eines Ersatzgerätes zu verhindern, die gesetzliche Gewährleistung wird dabei ignoriert. Auch das Eskalieren an das Support Management ändert dabei nichts. Habe das Gerät inzwischen entsorgt, nie wieder Anker.
Response from Anker SOLIX USMar 11, 2026
Sehr geehrte Damen und Herren,
es tut uns sehr leid zu hören, dass Sie negative Erfahrungen mit dem solarbank 2 E 1600AC gemacht haben. Wir verstehen Ihre Bedenken voll und ganz und möchten Ihnen dabei helfen, eine Lösung zu finden.
Derzeit konnten wir Ihre Bestelldaten mit den vorliegenden Informationen nicht ermitteln. Wir haben bereits versucht, Ihre Daten über die Plattform anzufordern, um Ihnen einen angemessenen Kundenservice zu bieten.
In der Zwischenzeit empfehlen wir Ihnen, sich bitte mit Ihren Bestelldaten an unser offizielles Support-Team unter [email protected] zu wenden. Auf diese Weise können wir Ihre Situation besser nachvollziehen und Ihnen so schnell wie möglich helfen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Ihr Feedback ist uns sehr wichtig, und wir hoffen, Sie weiter unterstützen zu können.
Mit freundlichen Grüßen
Anker SOLIX Kundenservice
JS
James S. R.
Horrible people, LIARS, cheats, thieves all in one
FedEx left it on my doorstep during theft season, this started in December 2025 and continues 4 months later. It had no manual, I’m old and don’t do the computer crap well. Reading a manual on a pre AI smartphone is impossible with old eyes.Customer service said they would send a manual. Two months later and many terse emails they sent a one page bullshit piece of paper, my flip phone has a larger printed manual. The component might be ok, the customer service sucks to the highest measure. They can’t send a manual now because they are GREEN, how much electricity and water does the data center use that I have to use to access their manual? Green my butt, they are bs LIARS.
The response is nothing but deflection if you gave a shit you would send a manual, a user guide is not a manual, no semantics here fornication face, you asswipes all have the same script. Three months of the same bullshit about how genuinely sorry you are, HORSESHIT. Load capacity is not in a guide, nor is any of the info for power calculations, impedance, resistance. Your user guide is BS QR codes! If brains were dynamite you couldn’t blow your nose. Just like all of the correspondence there is no name to Anker SOLIX goons who apologize profusely but do NOTHING of substance. Apologies are meaningless without the corresponding appropriate change in behaviors. Mommy did a bad job with you.
20% 1 star ratings speaks volumes, I would bet my bottom dollar most would give zero stars if they could, I would. Avoid this company they will take your money and RUN.
Response from Anker SOLIX USMar 9, 2026
Hi James,
We have located the previous email correspondence between you and our team in our system. Please rest assured that we take your feedback very seriously.
First and foremost, we sincerely apologize for the significant inconvenience and negative experience caused by our mistakes and the excessively long resolution process. We fully understand the frustration and inconvenience this situation has caused you, and we acknowledge that this is our responsibility. We do not intend to evade or shift responsibility in any way.
Regarding the user manual, we will arrange to resend a complete printed User Guide to you as soon as possible, and we will ensure that it properly meets your usage needs and effectively resolves the issue.
At the same time, we would like to clarify that, in your specific case, we clearly failed to provide an appropriate solution. For this, we once again offer our sincere apologies. This outcome does not reflect the original intention of our customer service.
Thank you very much for sharing your experience with us. Your feedback has helped us identify serious shortcomings in our communication and customer support processes, and we are actively reviewing and improving these procedures to prevent similar situations from occurring in the future.
Once again, we apologize for the inconvenience caused and appreciate your understanding and honest feedback.
Best regards,
Anker SOLIX Customer Support
KP
Klaus P.
Anker 2 Pro Software eine Katastrophe
Habe eine Solarbank 2 Pro gekauft. Software zu installieren war sehr mühsam aber der Speicher lief....so weit so gut. Zwei Tage später wurde der smart meter von einem Elektriker eingebaut. Software update war grausam aber nach langem hin und her wurde er mir in der Anker Software zwar angezeigt aber dafür funktionierte die App für den Speicher nicht mehr richtig (Hauptanzeige). Blieb mir nichts anderes übrig als alles zurückzusetzen und dann fingen die Probleme erst r8chtig an.....momentan nicht möglich neues Gerät hinzuzufügen....gibt mir ständig netzwerkfehler ( speicher steht neben router). Speicher zurückgesetzt, App neu installiert, Alles nochmal geprüft aber fehler immer noch da..am liebsten würde ich den Mist entsorgen....übrigens, hätte ich gewusst das die Ankeranlagen aus China sind hätte ich das System nicht gekauft.....aber leider steht das nirgends...ich würde vom Kauf abraten.
Response from Anker SOLIX USMar 6, 2026
Hi Klaus,
Es tut uns sehr leid zu hören, dass die Anker-App Ihres Solarbank 2 Pro nicht ordnungsgemäß funktioniert. Wir verstehen Ihre Bedenken vollkommen und möchten Ihnen gerne bei der Lösung dieses Problems helfen.
Momentan konnten wir anhand der verfügbaren Informationen Ihre Bestelldetails nicht finden. Wir haben bereits versucht, Ihre Informationen über die Plattform anzufordern, um Ihnen einen angemessenen After-Sales-Support bieten zu können.
In der Zwischenzeit empfehlen wir Ihnen, sich mit Ihren Bestelldetails direkt an unser offizielles Support-Team unter [email protected] zu wenden. So können wir Ihre Situation besser nachvollziehen und Ihnen so schnell wie möglich weiterhelfen.
Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Ihr Feedback ist uns sehr wichtig und wir hoffen, Sie weiterhin unterstützen zu können.
Mit freundlichen Grüßen
Anker SOLIX Kundenservice
JO
Joseph
The battery I bought broker my…
The battery I bought broker my refrigerator.
AnkerSolix is trying to just give me $60 refund instead of processing the return.
Here is what their chatbot said:
"Thanks for your information!
I'm very sorry to learn you wan to return the product. In situations where a return is not due to a product defect, I’m afraid the buyer is responsible for shipping the item back. Because of that, it might prove to be more cost-effective and less hassle for you to simply keep the item in case you ever would use it. If you would like to keep the item, we will offer you a partial refund of 60 USD back from your purchase to help you get an item that will actually work for you, which will be issued back with the same method your initial purchase was made.
I realize this is not a perfect solution, but since it could be a headache for you to have to cover the shipping cost, repackage the item, go to the post office, and then wait for the refund to process, would you rather go with the partial refund instead? This is probably the most convenient option for you, and we could process everything without you needing to send the item back.
Please let me know if this offer is something you're interested in. If you still want to return the item, just let us know and we will give you the return address in the next message. .
Looking forward to helping resolve this as soon as possible!"
Response from Anker SOLIX USFeb 27, 2026
Hi Joseph
We’re very sorry to hear about your experience with the battery performance. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We have reviewed your order information, and our official Anker SOLIX support team will keep focus on you device directly via email to provide return label and help resolve this matter as quickly as possible.
Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you.
Best regards,
Anker SOLIX Customer Support
BH
Brian H.
Don't listen to youtubers opinions.
Don't listen to anyone who pushes this junk from a junk company that hasn't paid for it with their own money. Because once you hand over your money the customer service from anker doesn't exist unless you like talking to AI. once you finally receive your equipment in my case after a month of emails when something brakes and it will good luck with what has to be the worst warranty in the world, because apparently the free 400 watt solar panel i received with my 7k dollar purchase only has a 4 month warranty instead of a 2 yr warranty you get if you paid a 1k dollars for it. Avoid my mistake spend a little extra and buy the Ecoflo system.
Response from Anker SOLIX USFeb 27, 2026
Hi Brian,
We’re very sorry to hear about your experience with the warranty issue of the free gift - 400W solar panel. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We have reviewed your order information, and our official Anker SOLIX support team will keep focus o your issue directly via email to follow up and help resolve this matter as quickly as possible.
Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you.
Best regards,
Anker SOLIX Customer Support
CH
Charles
I never received my order
I never received my order. Only part of it. Still missing panels.
Response from Anker SOLIX USFeb 27, 2026
Hi Charles,
We’re very sorry to hear about your experience with product delivery. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We have reviewed your order information, and our official Anker SOLIX support team will reach out to you directly via email to follow up and help resolve this matter as quickly as possible.
Please rest assured that we take your feedback seriously and will do our best to provide an appropriate solution. Thank you for your patience while we look into this for you.
Best regards,
Anker SOLIX Customer Support
